Job Details

ID #22171689
State California
City Mountainview
Job type Permanent
Salary TBD
Source Judge Group, Inc.
Showed 2021-11-04
Date 2021-11-03
Deadline 2022-01-01
Category Internet engineering
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Technical Program Manager II

California, Mountainview, 94035 Mountainview USA
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Location: Mountain View, CA Description: Position Description:

Open to remote candidates in EST, PST, CST, MT time zones

Manage a program to monitor new Workspace customers for behaviors that violate Google's terms of service. Work with engineering, customer support and the operations teams to identify and mitigate patterns of misuse. Requires a technical degree or 2 years equivalent experience in Computer science. Experience with Program Management, Customer Support and bug triaging is required. Experience analyzing large databases using SQL is highly desired. Ability to demonstrate strong analytical and problem solving skills. Ability to interact with diverse technical and non-technical groups, spanning all organizational levels.

Project Overview:

Manage a program to monitor new Workspace customers for behaviors that violate Google's terms of service.

Work with engineering, customer support and the operations teams to identify and mitigate patterns of misuse.

Work with Customer Support on bug escalations

Responsibilities:

Abuse dashboard monitoring and mitigation steps

Incoming bug queue monitoring and triage

Customer Support escalations and responses

Minimum Qualifications:

Software development experience in one or more languages.

Technical Program Management for software services.

Customer Support and bug triage experience.

Preferred Qualifications:

SQL scripting. Apps Script development in Google Sheets.

Contact:

This job and many more are available through The Judge Group. Find us on the web at www.judge.com

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