Job Details

ID #2781415
State California
City Mountainview
Full-time
Salary USD TBD TBD
Source Microsoft Corporation
Showed 2019-10-16
Date 2019-10-17
Deadline 2019-12-15
Category Et cetera
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Solutions Architect

California, Mountainview 00000 Mountainview USA

Vacancy expired!

Microsoft Services is dedicated to delivering on Microsoft’s mission to empower every person and every organization on the planet to achieve more. As one of the largest divisions inside Microsoft – with over 21,500 employees worldwide – this diverse team includes architects, consultants, support professionals, sales, and business leaders who serve customers in 191 countries and 46 languages. Simply put, we help customers get the most out of their technology investments. We are proud to be the face of Microsoft to many of our customers and partners. The power of that connection, in addition to understanding how they use our products helps us deliver the voice of our customers back to our business groups to make our technology and Microsoft even better.As a worldwide organization, CDD helps deliver customer success by bringing together specialized skills in partnership with Account-aligned Delivery in the Areas and the five Domains – Business Productivity, Secure Infrastructure, Business Applications ( formerly Dynamics ), Applications ( formerly Modern Applications ), and Data and AI ( formerly Data Insights ). These specialized “sixth domain” CDD teams consist of: Cross Domain Solutions Architects (CDSA); Industry Architects; Global PMO; Adoption and Change Management (ACM); UX; Test; Remote Delivery Center (RDC); MSM; and Enhanced Support Services (Support for Mission Critical (SMC) and Enhanced Application Support (EAS)).The worldwide Enhanced Support Services practice, as part of CDD, helps assure customers of their return on investment when they need it most; during production, real-world operations. The customers’ Microsoft Unified Support base services are extended with support for high priority workloads through SMC, and to cover everything from code break/fix all the way to turnkey Azure application management in EAS. In both of these market offerings, emphasis is placed on solution health and proactive intervention - if you see yourself as more fire preventer than fire fighter, this might be the right place for you!Microsoft Services is looking for an Architect for the EMEA Enhanced Support Services (ESS) team within Cross Domain Delivery. Preferred candidates will have a strong mix of technical experience and strategic business acumen. This role requires both broad and deep technology & process knowledge and the ability to provide solution leadership for the business both internal to Microsoft as well as customers.The Architect is primarily responsible for providing Support Delivery and architecture expertise, architecting and delivering services from the Enhanced Support Services portfolio (Support for Mission Critical and Enhanced Application Support) discretely and in complementary combinations which are market desirable, maximize customer value and are highly and consistently deliverable. The incumbent will do so in alignment with corporate goals, industry trends, and customer business requirements through pre-sales architecture leadership and solution delivery quality.The Architect responsibilities also include: contributing to the delivery architecture for Enhanced Support Services (ESS), providing technical leadership while delivering assigned customer-facing portions of ESS engagements, development of customer executive relationships where appropriate, and quality improvement activities. The role is involved in business and technical risk management as well as the pre-sales and delivery lifecycle, with broad focus on solution architecture, delivery consistency, innovation and technology alignment.The Architect works closely with the Global Domains, organizations within Cross Delivery Domain, WW Sales, and WW Strategy & Offerings to support the sales strategy and execution plan across the business.A successful candidate will possess the following skills:

Proven experience delivering complex application development and cloud modernization projects using Microsoft technology

Strong background architecting and delivering solutions related to Enhanced Support Services (Support for Mission Critical) and Enhanced Application Support

Experience with IT service management and application development frameworks (ITIL / Agile / DevOps)

Ability to drive support opportunities for large and complex solution opportunities

Experience in consulting pre-sales activities

Passion for driving globally executed Integration projects by working with geographically-disparate teams

Advise architects and sales professionals across multiple Accounts/Regions

Drive and facilitate workshops aligning customer vision and enabling technology solutionsExcellent oral and written communications skills

Ability to engage in both Microsoft internal and customer facing executive and senior-level technology discussions.

Strong experience with ISD, SDM and leveraging tools such as TFS to manage the early intake of requirements

Experience giving presentations to executive audiences and explaining the benefits of the platform and service solution over competitors

Understanding of complementary support offerings in Microsoft

ResponsibilitiesPre-Sales

Support the sales motion and value proposition, driving NWS/PCB for ESS

Partner with Pursuit Leads to drive solutions leading to successful customer engagements

Develop and drive execution of the ESS business and technical strategy in collaboration with appropriate parties

Drive discovery sessions with customers to define goals, scope and ultimately estimates for services

Review the conceptual design, costing, and contracting tenets of proposed solutions for consistency, innovation content, and deliverability

Delivery Excellence

Effective practice execution, demonstrating executive maturity as part of a high performing team

Act as project technical leader to key customers as required by the business

Provide technical oversight to engagements and also provide assistance and oversight for recovery of select critically troubled engagements. Help ensure that required technical and business criteria are met on critical projects.

Build solution credibility with our customers by helping them to understand our capability, capacity and quality.

Drive customer satisfaction, ensuring initial customer expectations and conditions of satisfaction are set and met.

Operations Management

Cross-team orchestration and collaboration, including Account Aligned and Domain Aligned, Sales, Operations, and IGD

Drive the appropriate PCB, NWS, CSAT and other business metrics and KPI’s as assignments allow

Qualifications

Bilingual - Proficient use of English and Spanish

10+ years of relevant experience, with a minimum of 10 years in a consulting or services environment

5+ years of direct managed services experience: expert level in design, delivery, contractual and operational practices

3+ years minimum supporting services sales including project envisioning, planning, and scoping of work effort – of the tenure-based requirements, this is the primary criteria

Demonstrated understanding of Business and IT strategy and principled approach to broad architectural challenges and opportunities

Ability to move between executive value conversations, high level architectural review/design and tactical work of delivering service

Ability to contribute to sales and people operations in a reliable manner, from account planning and sales engagement, through delivery to customer satisfaction and renewal, with an inflexible focus on quality and continuous improvement

Strong organizational skills, ability to collaborate and orchestrate across multi-organizational physical and virtual resources and initiatives

Solid understanding of Microsoft’s Enhanced Support Services offerings, as well as key solutions and services such as Azure, Cloud, Platform & Productivity, Business Analytics, Devices & Mobility

Large enterprise deployment experience in complex environments

In-depth knowledge and understanding of the competitive marketplace for ESS solutions

Executive-level interpersonal, verbal, written and presentation skills; ability to mesh well with customer decision makers, by being a good listener, a team builder and an articulate advocate of Microsoft’s vision and value proposition

Travel is a part of this position as are high levels of recognition and visibility. Potential for 15-25% travel, including international, will be required of the selected candidate.Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, sexual orientation, gender identity or expression, religion, national origin, marital status, age, disability, veteran status, genetic information, or any other protected status.Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

Vacancy expired!

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