Vacancy expired!
Hope you are doing greatMy name is Nisha working with Net2Source as a Sr Technical Recruiter. I went through your profile and found it an ideal match for the position of Technical Writer (Remote).If you are looking for any job/job change or might know someone who would be a good fit for the below mentioned Job Description, Please feel free to reach me.Job Title : Technical WriterContract : 6+ MonthsMountain View, CA - Remote Until Covid-19 Responsibilities
- Work closely with subject matter experts within the IT department to create both user-facing and department-facing IT Knowledge Base articles including process documents, standards, workflows, and FAQs
- Own the planning, scheduling, drafting, editing, publishing, and review cycles for all IT Knowledge Base content
- Schedule and conduct regular reviews of Knowledge Base content with SMEs to ensure all articles are up to date and accurate
- Strategize content within the Knowledge Base to ensure it is logically organized and easily findable by users
- Collaborate with IT Communications function to ensure user guides are published and disseminated in accordance with deployment/communication schedules
- Produce IT Knowledge Base content that enables easy self-help for users and reduces the need for one-on-one user assistance from the Service Desk
- Create user guides that ensure a seamless employee experience
- Exceptional writing, editing, and communication skills
- Familiarity with the Knowledge tool and Knowledge Management process in ServiceNow
- Ability to drive multiple initiatives simultaneously and follow up with stakeholders regularly
- Proactive approach to work; eager to seek out new projects/areas where expertise can be leveraged
- Proficient in Google Workspace products (Docs, Sheets, Slides, Drive)
- Proficient in Microsoft Office products (Word, Excel, PowerPoint)
- Proficient in Lucidchart (workflow/diagramming)
- Innovative ideas for the creation/presentation of user-facing content
- Ability to translate complex technical processes into accessible, user-friendly language
- Logical and analytical approach to content management; experience with process mapping
- Experience with digital asset management (DAM)
- Graphic design skills are a plus
Vacancy expired!