Vacancy expired!
Customer Care Representative - Newberry, Park, CAEvery day, Kelly Services is seeking talented candidates for an exciting long-term contract opportunity available as a Customer Care Representative in Indianapolis, IN.Duration: Long-term role with possibility of year over year extension or direct hire!Location: Newbury Park, CAPay: $18.00/hrShift: 7:00 am - 3:30 pm PSTJob Description:
Responsible for functioning on a learning curve to become fully proficient in all aspects of customer service, claims and/or membership issue resolution.
Performs research and analysis, advocating on behalf of customers through whole case methods.
Learns to provide full service to members, providers, group administrators, and brokers by processing health care claims, handling inquiries, and/or performing membership functions.
Performs at least two of the three functions routinely.
Receives inbound telephone calls or paper and electronic claims from members and providers.
Resolves issues for members, providers, group administrators and brokers.
Analyzes the situation and completes research to ensure no rework or follow-up issues.
Applies knowledge of policies and procedures, products, legislation and claims workflow.
Interacts with systems to ensure claims are paid or denied based on terms of contract.
Requirements:
Requires HS diploma or equivalent
3-6 months experience in an automated customer service environment
One year of previous experience in customer service, billing, and/or health insurance; or any combination of education and experience, which would provide an equivalent background
Demonstrated ability to listen effectively,
Use probing skills to obtain relevant information and establish rapport quickly with customers and co-workers
Microsoft Office including Word, Outlook, Excel
Typing 40 wpm
Individual health insurance and/or insurance casework preferred
Why Kelly?As a Kelly employee, you’ll have access to world-class perks, including:
Kelly-sponsored Affordable Care Act health care coverage available to eligible employees
Group insurance options
Service bonus plan
Holiday pay plan
Weekly electronic pay options
Online training campus that provides more than 3,000 free courses to help improve and develop skills
Exclusive online employee community
Employee assistance program available at no cost
Corporate discounts
Transportation Spending Accounts
Offered and administered by Leslie & Associates. These plans are not sponsored by Kelly Services.Apply Today!Important information: This position is recruited by a remote, national, Kelly office, not your local Kelly branch. Applicants must be legally permitted to work in the United States.Why Kelly ® ?As a worker today, it’s up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helpingyou find what’s next is what we’re all about. We know what’s going on in the evolving world of work—just ask the nearly 500,000 people we employeach year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.About Kelly ®At Kelly, we’re always thinking about what’s next and advising job seekers on new ways of working to reach their full potential. In fact, we’re aleading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enablea better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide varietyof workstyles, skill levels, and industries around the world.Kelly is an equal opportunity employer committed to employing a diverse workforce, including, but not limited to, minorities, females,individuals with disabilities, protected veterans, sexual orientation, gender identity. Equal Employment Opportunity is The Law.
Vacancy expired!