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Executive Support Specialist Location; Novato, CA JOB DESCRIPTIONThe Executive Support Specialist will provide white-glove technical support the company's executive users on various technical issues and requests relating to hardware, software, access, and peripherals or any other business-critical tasks that is required. They will also be responsible for responding to, documenting, and resolving service tickets in a timely manner according to SLA. The support specialist must have excellent problem-solving skills to diagnose, evaluate, and resolve complex problem situations, while providing white glove service and attitude. This position may require independent work, sharing information, and assisting others with work orders.
- Provide white glove technical assistance and support related to computer systems, hardware, or software of company executives.
- Respond to queries, run diagnostic programs, isolate problem, and determine and implement solution.
- Perform root cause analysis, develop checklists for typical problems, and recommend procedures and controls for problem prevention.
- Support multiple platforms including desktops, laptops, mobile devices, and videoconferencing equipment.
- Assist with IT Operation deployment projects.
- Experience with Intune or AirWatch, Windows 10, iOS, Microsoft Exchange, Active Directory, ServiceNow, Zoom, Microsoft Teams is required.
- Excellent customer support and experience supporting C-suite.
- Minimum 3 years' experience with Desktop support.
- Education: higher education is a plus and certifications are a plus.
Vacancy expired!