Vacancy expired!
Blue Shield of California's mission is to ensure all Californians have access to high-quality health care at a sustainably affordable price. We are transforming health care in a way that truly serves our nonprofit mission by lowering costs, improving quality, and enhancing the member and physician experience.
To fulfill our mission, we must ensure a diverse, equitable, and inclusive environment where all employees can be their authentic selves and fully contribute to meet the needs of the multifaceted communities we serve. Our comprehensive approach to diversity, equity, and inclusion combines a focus on our people, processes, and systems with a deep commitment to promoting social justice and health equity through our products, business practices, and presence as a corporate citizen.Blue Shield has received awards and recognition for being a certified Great Place to Work, best place to work for LGBTQ equality, leading disability employer, one of the best companies for women to advance, Bay Area's top companies in volunteering & giving, and one of the world's most ethical companies. Here at Blue Shield of California, we are striving to make a positive change across our industry and the communities we live in - join us!Your RoleThe Observability team within Blue Shield of California provides robust solutions for our business and technical partners ultimately improving the overall healthcare experience of our members, providers, and partners. The Consultant Monitoring Engineer will report to the Senior Manager, IT Enterprise Monitoring in the Technical Operations department. In this role you will partner with our Application, Infrastructure and Cloud teams to develop and enhance observability leading to the improvement in availability, quality and performance of our platforms and services represented through observability.The consultant will be responsible for the development, maintenance and maturity of performance dashboards that continuously report on the availability, quality, performance of our platforms and services visualizing the business value outcomes and objectives through key performance indicators (KPIs). In addition, you will contribute to the Observability team's talent pipeline and training through mentorship of junior engineers and by leveraging our vendor partners to improve the our ability to hire and groom new talent.Your WorkIn this role, you will:- Lead the migration to Blue Shield of California's next generation observability platform.
- Engage application owners and business partners related to opportunities for engagement in projects requiring observability.
- Proactively identify gaps in observability and monitoring capabilities, document risks and recommendations.
- Act in leadership role along with team members to proactively develop solutions to improve observability capabilities.
- Manage schedules for projects and initiatives, funded or operational. Ensure clear expectation set on delivery dates.
- Assist in articulation of department vision and definition of strategic roadmap. Help define roadmaps based on department improvement, product and lifecycle.
- Engage and effectively communicate with senior leadership. Be able to provide written status and updates to leadership on department projects and initiatives.
- Requires a bachelor's degree or equivalent experience
- Requires at least 10 years of prior experience involving observability
- Requires a Agile/Scrum experience and mindset and experience with measuring agile team performance; SAFe or CSM certification desired
- Research skills: Ability to conduct research and collect data to identify future opportunities
- Communication skills: Senior level writing and verbal communication skills, to effectively and convey information and develop presentations for multiple levels of the organization
- Experience with application performance management (APM) tools e.g. Dynatrace, AppDynamics, New Relic, Splunk
- Experience in Cloud technologies with focus on observability
- Experience with Data Analytic platforms including Splunk ITSI
- Technical expertise with Linux, Windows systems
- Scripting technologies included Python, Perl, Powershell, Unix shell scripting, Javascript
- Automation experience using Ansible (preferred) or Puppet.
- Honest. We hold ourselves to the highest ethical and integrity standards. We build trust by doing what we say we're going to do and by acknowledging and correcting where we fall short
- Human. We strive to be our authentic selves, listening and communicating effectively, and showing empathy towards others by walking in their shoes
- Courageous. We stand up for what we believe in and are committed to the hard work necessary to achieve our ambitious goals
Vacancy expired!