Job Details

ID #45551597
State California
City Oakland
Job type Permanent
Salary USD TBD TBD
Source IT Avalon
Showed 2022-09-09
Date 2022-09-08
Deadline 2022-11-06
Category Et cetera
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Application Developer/Programmer Lead

California, Oakland, 94601 Oakland USA

Vacancy expired!

Job Description

Day to Day Responsibilities of this Position and Description of Project: The Service-now administrator will lead in configuring and developing on the instance of service now in the areas of service and catalog requests, incident, problem, change management, and CMDB already in place. Product knowledge of ITSM Pro, Reporting, and Performance Analytics highly sought. This role will work closely with IT and Business teams to develop and enhance the IT Service Management capabilities in ServiceNow. Admin will help develop and enhance the ServiceNow tool. Configure Application UI, Workflow and applications, and reports. Facilitate rollout of new applications, enhancements and even new modules and capabilities as required. Knowledge of mobile application configuration and deployment highly desired. The admin must be able to handle updates to configuration sets. Creating UI Policies and Scripts. Understand the requirements of ITSM Program technological scope, its complexity, and required functionality. They will Assist in the definition of business requirements, determine scope, estimate work effort and determine duration of development activities. The admin will also Ensure appropriate tools and processes are in place to have a development/production environment that is reliable and reproducible consistency across development, stage, testing and production environments. Implement Service-Now customization as required including, but not limited to: Client Scripts, UI policies, UI Actions, Script Includes, Business Rules, workflow administration, report/analytics setup, and data imports. Conduct technical preparation to performs process automation as requirement from service-now to other plugins and 3rd party sources. Good communication and business administration skills required in working with internal customers.

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