Vacancy expired!
DatamanUSA has an exciting opportunity for
IT Desktop Support to work with one of our direct clients in Salem, Oregon.Title: IT Desktop SupportDuration: 3-6 MonthsLocation: Oakland, CA (onsite) - Special Conditions of Employment: Overtime Shift Work Other
- Other Special Conditions of Employment: Travel to other buildings
- Special Instructions/Additional Information: Successful completion of a background check is required for appointment to this critical position.
Job Requirements: Bachelor's degree in computer science / related field or 1-2 years experience providing end-user support. Background check required. Excellent verbal, written and active listening skills as demonstrated by the ability to effectively communicate technical information to both technical and non-technical staff. Written work must demonstrate knowledge of correct English grammar, punctuation, spelling, and word usage. Demonstrated working knowledge of software including Windows 10 and Microsoft Office. Ability to install software and applications. Must be able to understand basic problems from a user perspective; resolve basic issues and/or escalates, as appropriate. Demonstrated ability to maintain strict confidentiality of privileged information, and perform a wide range of duties that require tact, good judgment, diplomacy, organizational skills, flexibility and discretion. Strong interpersonal and customer service skills as demonstrated by a professional demeanor and the ability to establish and maintain cooperative working relationships with supervisors and colleagues and provide technical support in a rapidly changing environment to a diverse clientele with varying degrees of technical skill levels. Must be available for rotational on-call support. Knowledge of network hardware such as firewalls, switches, and routers; how they are used. MCSA or another industry accepted certification. Demonstrated experience working with a Help Desk ticket tracking system including opening, prioritizing and assigning tickets and escalating issues. General understanding of Apple OSX desktop operating systems. Demonstrated knowledge of Office 365 email and user management in an Active Directory environment. Apply Here: Apply Now Vacancy expired!
