Vacancy expired!
Location: Oakland, CAPosition Title: IT/Systems Support Technician Warehouse Environment
SUMMARY / OBJECTIVE:Implement and support on-premise and cloud infrastructures in alignment with the corporate IT strategy. IT support for end user devices, business software, e-mail, and server environments. Experience in setting up new and existing employees' desktop and laptop computers. Work with Director of IT to establish need, obtain quotes, procure, and install electronic devices, software, and communication equipment. Provide ideas and solutions to move the company forward in the electronic and communication arena. DUTIES AND RESPONSIBILITIES:Provide client support and technical issue resolution.Configuration of Employees equipment to internal and external networksProvide training to Employees in the use of system and applicationsFoster general understanding of OS and application operations related to company systemsIdentify and correct or advise on operational IT issuesEnsure day-to-day operation meets the defined policies and proceduresAdminister user accounts in Active Directory and other business applicationsAssist System Support Technicians in daily IT Operations tasksEnsure corporate guidelines especially for IT security are met and implemented correctlyImplement corporate IT projects and support IT initiativesOther duties may be assigned as required. COMPETENCIES To perform the job successfully, an individual should demonstrate the following competencies to perform the essential functions of this position. Problem solvingthe individual identifies and resolves problems in a timely manner and gathers and analyzes information skillfullyInterpersonal Skillsthe individual maintains confidentiality, remains open to others' ideas and exhibits willingness to try new things.Oral communicationthe individual speaks clearly and persuasively in positive or negative situationsWritten Communicationthe individual edits work for spelling and grammar, presents numerical data effectively and is able to read and interpret written information.Planning/organizingthe individual prioritizes and plan work activities, use time efficiently and develops realistic action plans.Quality controlthe individual demonstrates accuracy and thoroughness and monitors own work to ensure quality.Adaptabilitythe individual adapts to changes in the work environment, manages competing demands and is able to deal with frequent change, delays, or unexpected events.Dependabilitythe individual is consistently at work and on time, follows instructions, responds to management direction and solicits feedback to improve performance.Safety and securitythe individual actively promotes and personally observes safety and security procedures and uses equipment and materials properly.KNOWLEDGE AND SKILLS:Knowledge of Personal Computers, Servers, Networking, Shared Drives and E-mail Protocols.Experience resolving hardware and software issues. Proficient in Internet related applications such as, FTP clients and Web Browsers.Solve practical problems. Deal with a variety of concrete variables in situations where only limited standardization exits. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. EDUCATION AND WORK EXPERIENCE:Certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience. 5-7 years of experience working in corporate IT environments.QUALIFICATIONS:Self-motivated, detail-oriented and organized3+ years of experience in varied IT support settings including software/hardware supportAbility to read, analyzes, and interprets general business periodicals, professional journals, technical procedures, or governmental regulations. Write reports and procedures. Effectively present information and respond to questions from groups of managers, clients, customers, and hourly employeesCalculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.OTHER DUTIES:Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. We are an equal opportunity employer and make hiring decisions based on merit. Recruitment, hiring, training, and job assignments are made without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, or any other protected classification. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.Vacancy expired!