Vacancy expired!
Blue Shield of California's mission is to ensure all Californians have access to high-quality health care at a sustainably affordable price. We are transforming health care in a way that truly serves our nonprofit mission by lowering costs, improving quality, and enhancing the member and physician experience.
To fulfill our mission, we must ensure a diverse, equitable, and inclusive environment where all employees can be their authentic selves and fully contribute to meet the needs of the multifaceted communities we serve. Our comprehensive approach to diversity, equity, and inclusion combines a focus on our people, processes, and systems with a deep commitment to promoting social justice and health equity through our products, business practices, and presence as a corporate citizen.Blue Shield has received awards and recognition for being a certified Great Place to Work, best place to work for LGBTQ equality, leading disability employer, one of the best companies for women to advance, Bay Area's top companies in volunteering & giving, and one of the world's most ethical companies. Here at Blue Shield of California, we are striving to make a positive change across our industry and the communities we live in - join us!Your RoleThe Digital Broker, Employer, and Prospect Experience team is re-imagining our Digital Products to make it easy to do business online with Blue Shield. The Product Manager, Consultant will report to the Senior Manager, Digital Product Management. In this role you will leverage your expertise in Product Management and industry knowledge to articulate a compelling vision for the future of our online tools for our Brokers, Employers, and Shopping Consumers. You will partner with business stakeholders to meet our shared business objectives. You will collaborate daily with UX, Development, and QA resources on the Agile Team. You will collaborate with colleagues on Product Management and Agile Best Practices. You will lead the ideation process to identify new and innovative ways to make complex health care products easy to understand and purchase online.Your WorkTo succeed in this role, you will need to consistently demonstrate the following.STRATEGY AND LEADERSHIP- Deliver high-quality experiences to end-users at a product level
- Align user needs with company objectives to achieve product outcomes
- Utilize and synthesize qualitative and quantitative data to continuously drive product improvements
- Collaborate and build strong relationships across departmental teams, with the development team, and internal and external stakeholders for the success of your product
- Understand and drive User Experience (UX) research and design to craft high quality, engaging user experiences
- Develop product roadmap by achieving alignment with key stakeholders and execute to achieve aligned outcomes
- Determine and analyze KPIs at a product level to establish digital experience success, failures, and next steps through iteration
- Articulate business goals, strategies, and logic across internal and external teams
- Structure strategic conversations and contribute to product strategy development
- Create and deliver clear and compelling presentations to the appropriate audience
- Independently convey product thought leadership clearly through written and verbal communication
- Provide appropriate context to inform and influence executive stakeholders
- Write detailed user stories and acceptance criteria covering multiple user-types
- Participate and engage in agile ceremonies; facilitate those required for product artifacts as they support product outcomes
- Participate and actively engage in resolving agile team blockers and conflicts in a timely manner
- Utilize product management tools to create, manage, and prioritize agile team backlog
- Utilize tools for basic analytics to inform product decisions and show measurable outcomes of product releases
- Utilize various discovery methods to create product context for data driven product opportunities
- Requires a bachelor's degree in business, finance, economics, public health, or information technology
- Requires at least 5 years of experience in product management consulting or entrepreneurship
- Requires Healthcare Experience
- Requires Agile/Scrum Experience
- Direct Experience working with digital self service sites
- Honest. We hold ourselves to the highest ethical and integrity standards. We build trust by doing what we say we're going to do and by acknowledging and correcting where we fall short
- Human. We strive to be our authentic selves, listening and communicating effectively, and showing empathy towards others by walking in their shoes
- Courageous. We stand up for what we believe in and are committed to the hard work necessary to achieve our ambitious goals
Vacancy expired!