Vacancy expired!
Hours: 6pm to 2am shiftDuration: Initial 2month and extension after.
Required Job DescriptionExperience: Minimum of three years in Cisco routers & switches, high availability design experience, wireless technology, cabling systems, firewalls, UPS power systems, SNMP.Education: Bachelor's Degree or additional four years of equivalent experience in lieu of education.Training: Network design, routers & switches. Cisco routers, switches, VPN concentrators, firewalls and wireless access points, IDS, CiscoWorks, WLSE and High Availability redundant designing.Specialized Skills: Strong verbal and written communication, project implementation and troubleshooting skills.Preferred Job DescriptionExperience: Minimum of four years in Cisco routers & switches, high availability design experience, wireless technology, cabling systems, firewalls, UPS power systems, SNMP.Education: Bachelor's Degree or additional four years of equivalent experience in lieu of education.Training: Network design, routers & switches. Cisco routers, switches, VPN concentrators, firewalls and wireless access points, IDS, CiscoWorks, WLSE and High Availability redundant designing.Specialized Skills: Strong verbal and written communication, project implementation and troubleshooting skills.Licensure: N/A1. Core Competencies1.1Participates in the evaluation, purchase, testing, installation & maintenance of the hardware & software for the enterprise-wide network infrastructure: necessary to ensure optimal performance of Organization's integrated, state-of-the-art, multi-facility health system network of 4500+ users.1.2Exhibits technical knowledge & experience in other critical network infrastructure components as evidenced by successful use & maintenance of multiple firewalls, UPS power systems, wireless technologies, remote access services using management software and/or other network management tools. Demonstrates technical knowledge and/or experience with other current & emerging technologies that are network connected such as Remote Access Systems, VoIP, imaging & animation systems.1.3Participates in new network designs & implementations as evidenced by successful network design outcomes, including use of network components, closet/room design, cabling design (fiber & copper) & environmental design (such as A/C & electrical requirements).1.4Assist in supervision and monitoring assigned network infrastructure components as evidenced by proficient use of monitoring tools & submitted network performance reports. Completes regularly scheduled performance maintenance & upgrades (hardware & software) for assigned network infrastructure components as evidenced by successful completion of planned maintenance & minimal unplanned loss of network infrastructure availability & functionality.1.5Participates in monitoring & maintaining network security as evidenced by proficient use of intrusion detection systems, firewalls, access control lists & a definitive understanding of Organization's security policies & procedures. Also stays abreast of security/software bugs & expediently implements patches to fix the bugs.2. Planning/Design2.1Assist in developing logical, detail-oriented project plans and estimates, including implementation timeframes, resource estimates, cost estimates and cost/benefit analyses as demonstrated in submitted project documents.2.2Develop and maintain proficient use of project management software and tools as demonstrated by use in project planning as well as problem resolution, change control and quality control.2.3Understands and adhere to system implementation and system problem resolution priorities set by the Technical Services Manager and/or IT management as evidenced by implementation and problem resolution outcomes.2.4Assist in the identification and evaluation of new application/database products and tools and makes recommendations for purchase. Recommendations submitted should ensure new hardware and software are adequate for projected application/system growth.2.5Participate as an active contributing lead of project teams as evidenced by project minutes, status reports and outcomes.3. Documentation3.1Utilizes detailed technical knowledge and experience to effectively and efficiently analyze issues, diagnose problems and determine resolutions, working with the Technical Services Manager and/or IT Management, Operations, Application and PM teams as necessary and as evidenced by positive problem resolution outcomes.3.2Escalate problems is a timely manner to the Technical Services Manager and/or IT Management, other IS on-call/management staff and vendors as necessary and as evidenced by problem documentation, such as HEAT downtime and/or change control tickets, RCA Event Analysis Documents and timely problem resolution outcomes.3.3Documents all problem solving measures that properly allow for team members to resolve recurring problems effectively and efficiently.3.4Demonstrates preventive maintenance capabilities as evidenced by following sound implementation procedures such as (1) ensuring new hardware and/or software is installed, pre-configured and tested in the test bed and in pilot locations prior to a formal rollout in a production environment and (2) preventing and detecting intruder access into the network.3.5Provides on-call coverage, on an as needed basis, for the Technical Team. Provides Level Three troubleshooting support for other system related problems. Provides preventive maintenance and implementations at business appropriate date and times as required.4. Communication4.1Communicate and follows up in a positive and meaningful manner with customers on (1) the status on problems and projects, (2) proper procedures for system evaluations, (3) current task and project priorities that may conflict with their service request, and (4) alternatives to requests for services that do not meet standards. All are evidenced by positive oral and written feedback from customers as well as positive service excellence survey results.4.2Communicate the status on project implementations and problem resolutions to the Technical Services Manager, other IT staff, IT management and users as necessary. Frequent communications with the escalating IT person is most critical during unplanned downtimes.4.3Communicates problems and resolution statuses to vendors in a timely and professional manner as evidenced by positive and successful client/vendor relationships and results.4.4Document policies, procedures, standards and methodologies as necessary for the proper maintenance of databases and systems as assigned as evidenced in regular reviews of online and hardcopy documentation.4.5Participates as an active, contributing member in regular Technical Services staff meetings and other assigned team/project meetings as evidenced by minutes, status reports and project outcomes. Takes minutes etc. as needed. 5. Teamwork5.1Provides technical guidance in areas of application/system designs, installs, migrations, conversions, synchronizations and archiving by participating in meetings and submission of supporting technical documentation and recommendations.5.2Participates in the recruitment of new employees by participating in applicant interviews and reporting recommendations to the Technical Services Manager.5.3Trains and mentors existing and new employees by assessing needs, preparing appropriate materials and conducting successful sessions.5.4Demonstrates, via verbal and written actions, adherence to and support of all HR and IS policies, procedures and standards such as PTO use, change control, confidentiality, security, and service excellence. Ensures all work done (design, distribution, modifications etc.) is also done in compliance with licensing requirements, legal requirements and industry standards. All evidenced by audit and survey results.5.5Participates in Business/Disaster Recovery planning and preparedness efforts by participating in meetings and developing plans for responsible application databasesVacancy expired!