Job Details

ID #17107452
State California
City Orange county
Job type Full-time
Salary USD $15-18 per hour depending on experience 15-18 per hour depending on experience
Source California
Showed 2021-07-21
Date 2021-07-21
Deadline 2021-09-19
Category Customer service
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E-commerce specialist/customer service-Action Sports Co.

California, Orange county 00000 Orange county USA
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Position: We are looking for a E-commerce specialist/customer service agent to help with the inquires with wholesale and retail customers.

Details: This is a full time job, Monday-Friday 8-4:30. Desk job with iMac computer and internal 7 line phone system.

Requirements: Answer a wide variety of customer enquiries through phone or email including: product enquiries, product advice, returns, lost packages or warranties, pricing questions. Tracking customer orders through shipping programs. Organizing paperwork/orders and communicating any delays. Confirming address verifications or product verifications. Must be very detailed and attentive. Running Shipping labels though Shipstation software. Managing order status. Working with staff and customers on getting orders completed. Skateboarding knowledge a plus.

SOFTWARE KNOWLEDGE a plus:

Shipstation

Shopify

Zendesk

Working with Apple products phones, tablets, Mac computers

Cloud base database notes

Amazon Alexa scheduling/ Note taking/ Alarms

ALittle bit about us: A small business manufacturing and distributing skateboards and skateboarding related gear/items. We have been in business for over 40+ years. As the world has been changing more digitally, we are seeking to fulfill newer positions in the company. Casual attire.

Covid: Everyone in the building is required to wear masks if not fully vaccinated. Socially distanced workspaces, and daily sanitizing to ensure employee's safety.

Job Type: Full-time

Pay: From $15.00 per hour

COVID-19 considerations:

All customers are online & curbside pick up.

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