Vacancy expired!
Applicant Requirement :
- Must be able to work night audit (11pm-7am) shifts full-time.
- Must be at least age of 18 or older.
- Must have reliable transportation.
- Must have a high school diploma or equivalent.
- Be authorized to work in the United States.
Job Description:
- Check guests in while ensuring that a credit card is received; make sure all information provided by guest is
accurate
- Manage online and phone reservations
- Inform customers about payment methods and verify their credit card data
- Register guests collecting necessary information (like contact details and exact dates of their stay)
- Welcome guests upon their arrival and assign rooms
- Provide information about our hotel, available rooms, rates and amenities
- Collect accurate payment from the guest and make accurate account postings in the hotel system for all room
charges
- Manage a cash bank according to hotel policies and procedures
- Answer telephone in a professional manner; promptly follow through on any guest needs or requests
- Communicate thoroughly and professionally with all departments regarding guest needs and requests
- Maintain accurate knowledge of all property offerings, hours of operation, and in-house events
- Be knowledgeable of information regarding the general local area
- Conduct self in a professional manner with the awareness that all actions and communications are within guest
view
- Maintain cleanliness of Front Desk and ensure work area is orderly and properly stocked
- Complete assigned duties within each shift, including daily cash handling close out procedures
- Maintain high level of confidentiality with all guest information
- Maintain appearance and uniform standards
- Develop and maintain positive communication and teamwork with all co-workers and supervisors, communicate
thoroughly and professionally with all departments regarding guest needs and requests
- Handle all guest service issues in an immediate and professional manner
- Follow all policies and procedures put forth by the Hotel
- Deliver excellent customer service in an efficient manner while acknowledging and greeting guests
- Other duties as assigned.
Job Type: Full-time
Vacancy expired!