Job Details

ID #17010072
State California
City Orange county
Job type Full-time
Salary USD TBD dependent on experience TBD dependent on experience
Source California
Showed 2021-07-19
Date 2021-07-19
Deadline 2021-09-17
Category Admin/office
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Customer Service Agent

California, Orange county 00000 Orange county USA

Vacancy expired!

Terra Universal, a leading U.S. manufacturer of critical environment applications and distributor of lab equipment and analytical instrumentation, with over 45 years of design and fabrication experience in cleanroom and laboratory environments, seeks a full-time customer service agent.

General Job Responsibilities:

Talks to customers over the phone, email, online chat or social media to resolve their questions or concerns

Maintains and updates customer as necessary on their existing projects

Calmly attempts to resolve and de-escalate any issues

Escalates cases to supervisor when necessary and appropriate

Keeping records of customer interactions, transactions, comments, and complaints

Supports all departments and performs many job duties involved with company operations

Ensure customer satisfaction and provide professional customer support

Additional projects and duties as assigned by management

Provides customers with courteous, friendly, fast, and efficient service

Recommends items for sale to customer and recommends trade-up and/or companion items

Occasionally cover receptionist position for incoming calls

Skills:

Customer focused, detail oriented and effective problem solver who can independently seek a timely resolution

Proficiency with Word, Excel, E-mail, Web

Can type at a 50-WPM average

Ability to handle high work volume (phone, case and order entry volume) in a fast-pace environment and stay calm in face of adversity

On time attendance

Minimum Education and Experience:

High School Diploma or GED required; college degree preferred

Minimum 2 years customer service experience. 5 years preferred.

Bilingual language in Spanish

Vacancy expired!

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