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We are looking for an outbound sales representative to join our fun, fast-paced, growing team and take on full responsibility for converting sales leads into customers in two different businesses:
Home Services Lead Generation Company
Social Media Influencer Marketing Agency
Outbound Sales Representative Duties and Responsibilities
An outbound sales representative has a simple goal: convert leads into sales. To accomplish this, an outbound sales representative performs the following tasks:
Educate Customers
Outbound sales representatives simultaneously provide prospects and customers with information about companys services without sounding robotic or rehearsed. As such, top outbound sales representatives often possess a strong customer service background.
Retrieve Customer Information
One of the most important tasks of an outbound sales representative involves retrieving customer information and entering it into a computer system. Outbound sales representatives set up new customer accounts, access existing customer accounts, and manage sensitive customer data across one or more computer systems. They multitask frequently and, in many instances, update records in a computer system while conversing with customers.
Respond to Customer Concerns and Questions
An outbound sales representative understands companys services and their advantages and disadvantages. That way, an outbound sales representative can quickly address customer concerns and questions and overcome potential roadblocks in the sales cycle.
Meet Productivity Goals
For an outbound sales representative, merely sharing information about companys services is insufficient. Instead, they must meet KPIs to ensure optimal productivity and efficiency. Common outbound sales representative KPIs include number of activities, activity goals, and closed sales. Outbound sales representatives meet with managers to discuss KPIs and may be eligible for bonuses or pay increases if they achieve or surpass sales milestones.
Provide Inbound Call Assistance
If a business is overwhelmed by inbound sales calls, an outbound sales representative may be asked to assist with these calls. Outbound sales representatives possess communication skills that make it easy to transition between outbound and inbound calls.
Outbound Sales Representative Skills and Qualifications
Outbound sales representatives prioritize short-term customer satisfaction and long-term business goals. Employers typically search for outbound sales representatives who possess at least a high school diploma or equivalent. They also prioritize outbound sales representatives who possess the following skills:
Customer service outbound sales representatives ensure prospects and customers enjoy an outstanding experience any time they engage with a brand
Research experience outbound sales representatives are research-oriented; they enjoy learning about prospects and customers and find innovative ways of engaging with them to drive sales
Persistence outbound sales representatives frequently deal with difficult prospects and customers, but they must remain driven and positive even in the face of adversity to transform leads into sales
Communication skills outbound sales representatives are personable communicators who clearly and persuasively describe products and services to customers to encourage sales transactions
Mathematics outbound sales representatives perform basic calculations to provide prospects and customers with accurate prices and quotes
Typing on average, outbound sales representatives must be able to type at least 40 words per minute and perform various data entry tasks
Collaboration regular meetings with an outbound sales manager are common, and outbound sales representatives collaborate with managers to evaluate KPIs and explore ways to generate sales growth
Problem-solving skills outbound sales representatives identify and address prospect and customer concerns during the sales process
Vacancy expired!