PC Support Technician 3

At Northrop Grumman, our employees have incredible opportunities to work on revolutionary systems that impact people's lives around the world today, and for generations to come. Our pioneering and inventive spirit has enabled us to be at the forefront of many technological advancements in our nation's history - from the first flight across the Atlantic Ocean, to stealth bombers, to landing on the moon. We look for people who have bold new ideas, courage and a pioneering spirit to join forces to invent the future, and have fun along the way. Our culture thrives on intellectual curiosity, cognitive diversity and bringing your whole self to work - and we have an insatiable drive to do what others think is impossible. Our employees are not only part of history, they're making history. Northrop Grumman is seeking a PC Support Technician to join our team in defining the future. This position will be located in Palmdale, CA. The qualified applicant will become part of Northrop Grumman's Information Technology support team. Responsibilities will include: Provide Desktop support and troubleshooting of interoperability issues. Work closely with other IT organizations and Computer Security to ensure solutions best meet the requirements within the Customer approved, existing infrastructure. Resolve problems involving new or existing hardware/software. Research vendor documentation and work with other supporting organizations for troubleshooting solutions. Install, troubleshoot, service, and repair personal computers, related PC software, cables, and connectors. Provide personal computer, hardware, and software support. Connect personal computers to existing data networks. Maintain trouble logs. Instruct users in the use of personal computers and networks. Investigate information, network, and communications needs of users, and make recommendations regarding software and hardware purchases. Basic Qualifications: High School diploma or equivalent and 4 years of additional education and/or work experience, or Associate's degree and 2 years of work experience. Active Top Secret security clearance. Ability to be cleared to Special Access Programs. 2 Years of Windows desktop administration experience. Familiarity with classified processing environments and procedures. Must have current Security+ certification. Must be able to lift 40 lbs. Preferred Qualifications: Associate's or other 2 year technical degree and 3 years of related experience. Experience with VSM service management software. Additional certification - Network+, A+. Significant experience with desktop customer service working in a large enterprise environment. Employees may be eligible for a discretionary bonus in addition to base pay. Annual bonuses are designed to reward individual contributions as well as allow employees to share in company results. Employees in Vice President or Director positions may be eligible for Long Term Incentives. In addition, Northrop Grumman provides a variety of benefits including health insurance coverage, life and disability insurance, savings plan, Company paid holidays and paid time off (PTO) for vacation and/or personal business. The health and safety of our employees and their families is a top priority. With the continuing impacts of COVID-19 around the world, we are taking action to protect the health and well-being of our colleagues and maintain the safety of the communities where we operate. As a federal contractor, and consistent with Executive Order 14042 (https://www.saferfederalworkforce.gov/contractors/) we will require all newly hired employees in the United States to be fully vaccinated by January 18, 2022 or by your start date if it is after January 18th. Federal guidance allows for disability/medical and religious accommodations with respect to the vaccine requirement. Any requested accommodations must be reviewed and approved (if applicable) in advance of your start date.