Vacancy expired!
Business Summary:VMware is a global leader in cloud infrastructure and business mobility. VMware accelerates customers’ digital transformation journey by enabling enterprises to master a software-defined approach to business and IT. With VMware solutions, organizations are crafting extraordinary experiences by mobilizing everything, responding faster to opportunities with modern data and apps hosted across hybrid clouds, and safeguarding customer trust with a defense-in-depth approach to cybersecurity.At the core of what we do are our people who deeply value execution, passion, integrity, customers, and community. Do you dare to do the stuff you’ve always dreamed about? Dare to explore at http://careers.vmware.com.Role and Responsibilities:Are you passionate about customers? We are too! At VMware, we listen to our customers differently – we take action. Customer Advocacy’s mission is to ignite systemic business improvements across VMware that improve the customer, partner, and employee experience. We are looking for a like-minded individual to join the Customer Advocacy organization in a strategic individual contributor role.The Director, Customer Advocacy Influence role partners with business leaders across VMware to identify and drive specific actions to improve the customer experience. The Influence team helps leaders interpret insights, define action plans, measure progress, ensure accountability, and activate our employees – all in the spirit of making business decisions that are in our customers’ best interests.Key Competency Areas:
Executive engagement and influence: Can quickly establish close working relationships with individuals across all levels and effectively influence without authority. Strong personal credibility and counseling skills. Can comfortably lead senior level leaders through difficult tradeoff discussions and creatively drive consensus
Critical thinking and communication: Able to break down complex problems in a simplified way, develop innovative solutions and find creative ways to solve customers’ current and future challenges, articulate recommendations clearly and prescriptively, and effectively handle objections. Can switch seamlessly between big picture thinking and detailed execution
Bias for action and results orientation: Focused execution and prioritization with a sense of urgency, able to lead through obstacles and consistently achieve desired outcomes. Penchant for data driven goal-setting and measurement. Natural sense of accountability and comfort holding others accountable to achieve goals.
Experience:Required
7+ years of top tier management consulting and/or business transformation experience
Successful at influencing senior leaders without authority
Skilled in telling stories using structured data that result in action and changed behavior
Highly collaborative with a demonstrated ability to partner across and within teams to achieve results
Excellent communication skills written, visual (PPT) and spoken
Preferred
Voice of Customer or customer focused market research experience
Domain expertise in one or more of the following functions: Sales, Partner, Product, Services or Operations functions
Experience activating a customer or partner-centric culture
Technology industry experience and understanding of global enterprise software market dynamics
Bachelor’s degree required; MBA strongly desired
VMware is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: VMware is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at VMware are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. VMware will not tolerate discrimination or harassment based on any of these characteristics. VMware encourages applicants of all ages. VMware will provide reasonable accommodation to employees who have protected disabilities consistent with local law.VMware is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: VMware is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at VMware are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. VMware will not tolerate discrimination or harassment based on any of these characteristics. VMware encourages applicants of all ages. VMware will provide reasonable accommodation to employees who have protected disabilities consistent with local law.
Vacancy expired!