Job Details

ID #2275525
State California
City Paloalto
Full-time
Salary USD TBD TBD
Source Veterans Affairs, Veterans Health Administration
Showed 2019-05-10
Date 2019-05-10
Deadline 2019-07-09
Category Et cetera
Create resume

RN - Acting Director of Patient Experience

California, Paloalto 00000 Paloalto USA

Vacancy expired!

RN - Acting Director of Patient ExperienceDepartment of Veterans AffairsVeterans Affairs, Veterans Health AdministrationOverview

##### Open & closing dates

05/09/2019 to 05/23/2019

##### Service

Excepted

##### Pay scale & grade

VN 00

##### Salary

$102,840 to $166,500 per year

##### Appointment type

Temporary - 13 Months with the option to convert to permanent

##### Work schedule

Full-TimeLocation1 vacancy in the following location:-Palo Alto, CA 1 vacancyRelocation expenses reimbursedNoTelework eligibleNo- DutiesSummaryThe Director of Patient Experience at the VA Palo Alto Health Care

System (VAPAHCS) directs VAPAHCS' patient experience program at all

locations, including its three inpatient divisions and seven

community based outpatient clinics (CBOC). The Patient Experience

section of the Office of Quality, Safety, and Value (QSV) supports

VAPAHCS' guiding principle of providing exceptional Veteran and

family-centered care.Learn more about this agencyResponsibilitiesWork Schedule: Monday to Friday 8:00am to 4:30pm NOTE:

Shifts may vary depending on patient care needs.RELOCATION INCENTIVE/RECRUITMENT INCENTIVE IS NOT

AUTHORIZED.The Director of Patient Experience has responsibility over

operational and administrative functions of Patient Experience,

which includes the Veteran and Family Centered Care (VFCC) and

Patient Satisfaction programs. Incumbent will monitor progress of

all patient experience programs and provide guidance to managers in

implementing these strategies.The major duties and responsibilities include, but are not limited

to :

Develops and articulates the health care system's

patient-centered vision, values and goal and integrates them

with the vision and goals of VHA and VISN 21.

Develops VAPAHCS' patient-centered brand and marketing strategy;

oversees the design of promotional, educational and

informational materials/curricula.

Serves as technical and expert advisor to the executive

leadership team, service chiefs and other key leadership within

VAPAHCS on patient-centered care.

Identifies, defines and communicates VAPAHCS' patient-centered

care initiatives throughout the health care system and in

collaboration with community, regional and national partners and

stakeholders.

Travel RequiredOccasional travel - You may be expected to travel for this position.Supervisory statusYesPromotion PotentialNone

#### Job family (Series)

0610 Nurse- RequirementsConditions of EmploymentConditions of Employment

You must be a U.S. Citizen to apply for this job.

Designated and/or Random Drug Testing required.

Must pass pre-employment examination.

You may be required to serve a probationary period.

Subject to a background/security investigation.

Must be proficient in written and spoken English.

Selective Service Registration is required for males born after

12/31/1959.

Physical Requirements: See VA Directive and Handbook 5019QualificationsBASIC REQUIREMENTS:

- Citizenship: United States Citizenship.

- Education: Graduate of a school of professional nursing

approved by the appropriate State-accrediting agency, and

accredited by the National League of Nursing Accreditation

Commission (NLNAC) which changed to the Accreditation Commission

for Education in Nursing (ACEN) or The Commission on Collegiate

Nursing Education (CCNE) at the time the program was completed;

OR the completion of coursework equivalent to a nursing

degree in a MSN Bridge Program that qualifies for professional

nursing registration constitutes the completion of an approved

course of study of professional nursing. Students should submit

the certificate of professional nursing to sit for the NCLEX to

the VA along with a copy of the MSN transcript. (Reference VA

Handbook 5005/27, Appendix G6). OR In cases of graduates of

foreign schools of professional nursing, possession of current,

full, active and unrestricted registration will meet the

requirement of graduation from an approved school of

professional nursing.

- License: Current, full, active, and unrestricted

registration (i.e., licensure) as a graduate professional nurse

in a State, Territory, or Commonwealth (i.e., Puerto Rico) of

the U.S. or the District of Columbia. Note: Provide your RN

registered license number on your application.

- English Language Proficiency: RN's appointed to direct

patient care positions must be proficient in spoken and written

English, as required by 38 U.S.C. 7402(d), and 7407(d).Grade Determinations: In addition to the basic requirements, the

following criteria must be met in determining the grade assignment

of candidates, and if appropriate, the level within a grade:

Nurse I Level I - An Associate Degree (ADN) or Diploma in

Nursing, with no additional nursing practice/experience

required.

Nurse I Level II - An ADN or Diploma in Nursing and

approximately 1 year of nursing practice/experience; OR an

ADN or Diploma in Nursing and a bachelor's degree in a related

field with no additional nursing practice/experience; OR a

Bachelor's of Science in Nursing (BSN) with no additional

nursing practice/experience.

Nurse I Level III - An ADN or Diploma in Nursing and

approximately 2-3 years of nursing practice/experience; OR

an ADN or Diploma in Nursing and a Bachelor's degree in a

related field and approximately 1-2 years of nursing

practice/experience; OR a BSN with approximately 1-2 years

of nursing practice/experience; OR a Master's degree in

nursing (MSN) or related field with a BSN and no additional

nursing practice/experience.

Nurse II - A BSN with approximately 2-3 years of nursing

practice/experience; OR ADN or Diploma in Nursing and a

Bachelor's degree in a related field and approximately 2-3

year's of nursing practice/experience; OR a Master's degree

in nursing or related field with a BSN and approximately 1-2

year's of nursing practice/experience; OR a Doctoral degree

in nursing or meets basic requirements for appointment and has

doctoral degree in a related field with no additional nursing

practice/experience required.

Nurse III - Master's degree in nursing or related field with BSN

and approximately 2-3 year's of nursing practice/experience;

OR a Doctoral degree in nursing or related field and

approximately 2-3 year's of nursing practice/experience.

Reference: VA Handbook 5005/27, Part II, Appendix G6 Nurse

Qualification Standard, dated March 17, 2009,

http://vaww.va.gov/OHRM/Directives-Handbooks/Documents/5005.pdfPreferred Criteria:

- One year of RN Experience

- BLS provider card

- Three (3) to five (5) years RN experience within a complex

hospital setting with progressive leadership in an independent

leadership role (formal or informal).

- Demonstrated experience utilizing system redesign principles and

statistical methods such as data analysis and project

management.EducationIMPORTANT: A transcript must be submitted with your application

if you are basing all or part of your qualifications on education.

Note: Only education or degrees recognized by the U.S.

Department of Education from accredited colleges, universities,

schools, or institutions may be used to qualify for Federal

employment. You can verify your education here:

http://ope.ed.gov/accreditation/. If you are using foreign education

to meet qualification requirements, you must send a Certificate of

Foreign Equivalency with your transcript in order to receive credit

for that education. For further information, visit:

http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html.Additional informationIt is the policy of the VA to not deny employment to those that have

faced financial hardships or periods of unemployment.This job opportunity announcement may be used to fill additional

vacancies.This position is in the Excepted Service and does not confer

competitive status.Annual leave shall accrue for full-time Nurses, and Nurse

Anesthetists at the rate of 8 hours for each full biweekly pay

period.United States Citizenship Required; non-citizens may only be

appointed when it is not possible to recruit qualified citizens in

accordance with VA Policy.Veterans and Transitioning Service Members: Please visit the VA for

Vets site for career-search tools for Veterans seeking employment at

VA, career development services for our existing Veterans, and

coaching and reintegration support for military service members.If you are unable to apply online view the following link for

information regarding an Alternate Application.How You Will Be EvaluatedYou will be evaluated for this job based on how well you meet the

qualifications above.IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE

MAY NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. Your

application, résumé and/or supporting documentation will be

verified. Please follow all instructions carefully. Errors or

omissions may affect consideration for employment.

NOTE: Applicant's education and length of nursing practice

(experience) will be considered by a Nurse Professional Standards

Board in determining the grade and step of the applicant selected.

The recommended salary may be at any point in the range listed for

this vacancy.

Experience as an RN will be evaluated to determine if the experience

is of an acceptable level of quality with regard to the following

four dimensions of nursing: Practice, Professional Development,

Collaboration and Scientific Inquiry. Each dimension of practice has

criteria that demonstrate essential core competencies for VHA

Nursing Personnel. The criteria are as follows:

Practice: practice, ethics and resource utilization;

Professional Development: performance, education/career

development;

Collaboration: collegiality, collaboration;

Scientific Inquiry: quality of care, research

Experience refers to paid and unpaid experience, including volunteer

work done through National Service programs (e.g., Peace Corps,

AmeriCorps) and other organizations (e.g., professional;

philanthropic; religions; spiritual; community; student; social).

Volunteer work helps build critical competencies, knowledge, and

skills and can provide valuable training and experience that

translates directly to paid employment. You will receive credit for

all qualifying experience, including volunteer experience.Background checks and security clearanceSecurity clearanceOtherDrug test requiredYes- Required DocumentsAll applicants are required to submit the following supporting

document(s):

Resume (Required for ALL applicants)

SF 50

Applicants are not required, but highly encouraged to submit the

following document:

- VA Form 10-2850a - Application for Nurses and Nurse Anesthetists

can be found at:

http://www.va.gov/vaforms/searchaction.asp?FormNo=2850&tkey=&Action=Search.

(Required if selected)

- Non-Award SF-50 (VA, other Federal Employees, and

Reinstatement eligible)

- OF-306 Declaration For Federal Employment

https://www.opm.gov/forms/pdffill/of0306.pdf (Required if

selected)

- Copy of Transcripts (Official transcripts will be required if

selected)Please use this checklist to make sure you have included other

documents required for your application, such as a copy of your

transcript (if using education to qualify), documentation to support

Veterans Preference claims, or ICTAP/CTAP documentation (for

displaced Federal employees), SF-50's, etc.Veterans' Preference: When applying for Federal Jobs, eligible

Veterans should claim preference on the Occupational Questionnaire

in the section provided and provide a legible copy of your DD214(s)

and/or documentation related to your active duty service which shows

dates of service, character of service (honorable, general, etc.),

or dates of impending separation. Additionally, disabled veterans

and others eligible for 10-point preference (such as widows or

mothers of eligible Veterans) must also submit an SF-15 "Application

for 10 Point Veterans Preference" with required proof as stated on

the form. For more information, please visit

http://www.fedshirevets.gov/job/vetpref/index.aspx.NOTE: Participation in the seasonal influenza program is a

condition of employment and a requirement for all Department of

Veterans Affairs Health Care Personnel (HCP). HCP are individuals

who, during the influenza season, work in VHA locations where

patients receive care or who come into contact with VA patients as

part of their duties. VHA locations include, but are not limited to,

VA hospitals and associated clinics, community living centers

(CLCs), community-based outpatient clinics (CBOCs), domiciliary

units, Vet centers and VA-leased facilities. HCP include all VA

licensed and unlicensed, clinical and administrative, paid and

unpaid, full- and part-time employees, intermittent employees, fee

basis employees, VA contractors, students, researchers, volunteers,

and trainees who work at these facilities. HCP that are unable to

receive or otherwise decline a flu shot will be expected to wear a

face mask throughout the influenza season.If you are relying on your education to meet qualification requirements:Education must be accredited by an accrediting institution

recognized by the U.S. Department of Education in order for it to be

credited towards qualifications. Therefore, provide only the

attendance and/or degrees from schools accredited by accrediting

institutions recognized by the U.S. Department of Education.Failure to provide all of the required information as stated in this

vacancy announcement may result in an ineligible rating or may

affect the overall rating.- BenefitsA career with the U.S. Government provides employees with a

comprehensive benefits package. As a federal employee, you and your

family will have access to a range of benefits that are designed to

make your federal career very rewarding. Learn more about federal

benefits.Review our benefitsEligibility for benefits depends on the type of position you hold

and whether your position is full-time, part-time, or intermittent.

Contact the hiring agency for more information on the specific

benefits offered.- How to ApplyVA encourages persons with disabilities to apply. The health-related

positions in VA are covered by Title 38, and are not covered by the

Schedule A excepted appointment authority.All applicants tentatively

selected for VA employment in a testing designated position are

subject to urinalysis to screen for illegal drug use prior to

appointment.Applicants who refuse to be tested will be denied employment with

the VA. In addition, any offer of employment will be rescinded with

a verified positive drug test result. VA employees in drug testing

designated position are also subject to post appointment random drug

testing.NOTE: Declining to be interviewed, failure to

respond/accept interview attempts, or failure to report for a

scheduled interview will be considered as a declination for further

consideration for employment against this vacancy.All applicants are encouraged to apply online.

To apply for this position, you must complete the Full

Questionnaire and submit the documentation specified in the Required

Documents section below.

The complete application package must be submitted by 11:59 PM (EST)

on 05/23/2019 to receive consideration.

To begin, click Apply Online to create a USAJOBS account or

log in to your existing account. Follow the prompts to select your

USAJOBS resume and/or other supporting documents and complete the

occupational questionnaire.

Click Submit My Answers to submit your application package.

NOTE: It is your responsibility to ensure your responses and

appropriate documentation is submitted prior to the closing date.To verify your application is complete, log into your USAJOBS

account, select the Application Status link and then select the more

information link for this position. The Details page will display

the status of your application, the documentation received and

processed, and any correspondence the agency has sent related to

this application. Your uploaded documents may take several hours to

clear the virus scan process.To return to an incomplete application, log into your USAJOBS

account and click Update Application in the vacancy announcement.

You must re-select your resume and/or other documents from your

USAJOBS account or your application will be incomplete.Agency contact informationKatherine KierulfPhone(650)694-6000 X15162EmailKatherineAnne.Kierulf@va.govAddressPalo Alto VA Medical Center

3801 Miranda Avenue

Palo Alto, CA 94304

USLearn more about this agencyNext stepsOnce your online application is submitted you will receive a

confirmation notification by email. After we receive application

packages (including all required documents) and the vacancy

announcement closes, we will review applications to ensure

qualification and eligibility requirements are met. During our

review, if your résumé and application package do not support your

questionnaire answers, we will adjust your rating accordingly. After

the review is complete, a referral certificate(s) is issued and

applicants will be notified of their status by email (if provided).

Referred applicants will be notified as such and may be contacted

directly by the hiring office for an interview. All referred

applicants receive a final notification once a selection decision

has been made.You may check the status of your application at any time by logging

into your USA Jobs account and clicking on Applications. Information

regarding your application status can be found in the USAJobs Help

Center.- Fair & TransparentThe Federal hiring process is setup to be fair and transparent.

Please read the following guidance.Equal Employment Opportunity PolicyThe United States Government does not discriminate in employment on

the basis of race, color, religion, sex (including pregnancy and

gender identity), national origin, political affiliation, sexual

orientation, marital status, disability, genetic information, age,

membership in an employee organization, retaliation, parental

status, military service, or other non-merit factor.

Equal Employment Opportunity (EEO) for federal employees & job

applicants

Reasonable Accommodation PolicyFederal agencies must provide reasonable accommodation to applicants

with disabilities where appropriate. Applicants requiring reasonable

accommodation for any part of the application process should follow

the instructions in the job opportunity announcement. For any part

of the remaining hiring process, applicants should contact the

hiring agency directly. Determinations on requests for reasonable

accommodation will be made on a case-by-case basis.A reasonable accommodation is any change to a job, the work

environment, or the way things are usually done that enables an

individual with a disability to apply for a job, perform job duties

or receive equal access to job benefits.Under the Rehabilitation Act of 1973, federal agencies must provide

reasonable accommodations when:

An applicant with a disability needs an accommodation to have an

equal opportunity to apply for a job.

An employee with a disability needs an accommodation to perform

the essential job duties or to gain access to the workplace.

An employee with a disability needs an accommodation to receive

equal access to benefits, such as details, training, and

office-sponsored events.

You can request a reasonable accommodation at any time during the

application or hiring process or while on the job. Requests are

considered on a case-by-case basis.Learn more about disability employment and reasonable accommodations

or how to contact an agency.Legal and regulatory guidance

Financial suitability

Social security number request

Privacy Act

Signature and false statements

Selective Service

New employee probationary period

This job originated on www.usajobs.gov. For the full announcement and to

apply, visit www.usajobs.gov/GetJob/ViewDetails/533044500. Only resumes

submitted according to the instructions on the job announcement listed

at www.usajobs.gov will be considered.

Vacancy expired!

Subscribe Report job