Vacancy expired!
We are seeking an immediate need for a Technology Services Administrator to join a prestigious, international law firm. This is a direct hire, onsite position located in Palo Alto, CA. The Technology Services Administrator ("TSA") is responsible for IT systems support as well as the administration, monitoring and maintenance of the data and telephone infrastructure for the assigned office.
What You Will Do:- Provide excellent customer service and timely resolution to end-user technology issues
- Effectively communicate with end-users, peers, vendors, and management
- Follow best practices for hardware deployments and upgrades
- Create service tickets to track technology issues
- Take ownership of tickets escalated from the help desk
- Provide meeting support – video conferences, webinars, and presentations
- Maintain office AD security and distribution groups
- Adhere to Information Security policies and procedures
- Assist with IT projects and initiatives
- Experience with Windows 10, Office 2016/365, NetDocuments, Active Directory, computer hardware maintenance and repair, printer and copier configuration and troubleshooting, MDM and iPhone/Android phone services.
- A basic understanding of Internet protocols, data connectivity methods and remote access technologies.
- Telephone and voicemail system training as well as wireless networking and video conferencing system knowledge is a plus.
- Exceptional interpersonal skills are essential for this position with the ability to work effectively with end-users, IT peers, vendors and managers. Individual will work as part of the Information Technology Team providing 24x7 support as needed.
- Must have excellent written and verbal communication skills.
- Minimum of 3 years in a Microsoft Environment. Medium to Large environment preferred.
Vacancy expired!