Job Details

ID #41029108
State California
City Pasadena
Job type Permanent
Salary USD TBD TBD
Source First Citizens Bank
Showed 2022-05-17
Date 2022-05-16
Deadline 2022-07-15
Category Systems/networking
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Systems Engineer II - Associate Technology Support

California, Pasadena, 91103 Pasadena USA

Vacancy expired!

Overview

As a Desktop Support Engineer, you will be a member of the bank's Associate Technology Support team. This role is responsible for daily production support of the bank's end user computing environment. This individual will support an environment which is comprised of all supported PCs and peripherals used by our associates. This position will provide hands-on support for the local Pasadena area corporate office and branch locations, as well as interact and support all FCB branch locations remotely. The engineer will be responsible for installing, maintaining, troubleshooting, and performing the daily administration services to keep the Bank's computer systems running. Lastly, this individual takes instruction from the IT Team Manager, Associate Technology Support and works with the team for any technical escalations. Responsibilities

  • Act as an escalation point for the Service Desk team and junior Desktop Support staff
  • Act as a liaison to the local business units and other support groups (real estate, network, server)
  • Works from Incident/Request queues within ServiceNow for their daily function, but may also be assigned small projects/tasks, as needed
Qualifications

Bachelor's Degree and 4 years of experience in Desktop Support/Systems engineer OR High School Diploma or GED and 8 years of experience in Desktop Support/Systems engineer

Requirements:
  • Proven experience supporting Microsoft Windows 10, MECM(SCCM), MS Office Suite (O365), email, network infrastructure, VOIP, and advanced troubleshooting hardware/software skills
  • Support experience should include installation, setup, and configuration, and troubleshooting with emphasis on the corporate End User Computing environment
  • A high levels of customer service skills are required for this position
  • Must be able to support all levels of employees within the bank, including Executive Leadership team members
  • Working knowledge of batch files, Visual Basic Script, WMI and PowerShell scripts
  • An understanding of Active Directory users, groups, and group policies
  • An understanding of data flow and network interfaces and protocols such as Transmission Control Protocol/Internet Protocol (TCP/IP), Domain Name System (DNS), Local Disk Encryption, and Local Firewalls
  • Strong technical abilities, quick study of new technology via on the job training, the intellect to resolve complex problems logically and methodically, and good judgment to involve and communicate with vendors, senior level technicians, and management
  • Ability to be on call 24 x 7, on a rotational basis.
  • Ability to lift PC/Printer related equipment on a regular basis in support of moves and day to day equipment handling
  • Excellent verbal and written communication skills
  • Ability to travel as needed (local and non-local) up to 10%

Other Preferred Qualifications:
  • FCB IT experience
  • Banking/financial services industry experience
  • Executive support experience
  • Apple MacOS support
  • Certifications such as A+ , Network+, MCP, MCSE, MCSA

Responsibilities:
  • Act as an escalation point for the Service Desk team and junior Desktop Support staff
  • Act as a liaison to the local business units and other support groups (real estate, network, server)
  • Works from Incident/Request queues within ServiceNow for their daily function, but may also be assigned small projects/tasks, as needed

Qualifications:

Bachelor's Degree and 4 years of experience in Desktop Support/Systems engineer OR High School Diploma or GED and 8 years of experience in Desktop Support/Systems engineer

Requirements:
  • Proven experience supporting Microsoft Windows 10, MECM(SCCM), MS Office Suite (O365), email, network infrastructure, VOIP, and advanced troubleshooting hardware/software skills
  • Support experience should include installation, setup, and configuration, and troubleshooting with emphasis on the corporate End User Computing environment
  • A high levels of customer service skills are required for this position
  • Must be able to support all levels of employees within the bank, including Executive Leadership team members
  • Working knowledge of batch files, Visual Basic Script, WMI and PowerShell scripts
  • An understanding of Active Directory users, groups, and group policies
  • An understanding of data flow and network interfaces and protocols such as Transmission Control Protocol/Internet Protocol (TCP/IP), Domain Name System (DNS), Local Disk Encryption, and Local Firewalls
  • Strong technical abilities, quick study of new technology via on the job training, the intellect to resolve complex problems logically and methodically, and good judgment to involve and communicate with vendors, senior level technicians, and management
  • Ability to be on call 24 x 7, on a rotational basis.
  • Ability to lift PC/Printer related equipment on a regular basis in support of moves and day to day equipment handling
  • Excellent verbal and written communication skills
  • Ability to travel as needed (local and non-local) up to 10%

Other Preferred Qualifications:
  • FCB IT experience
  • Banking/financial services industry experience
  • Executive support experience
  • Apple MacOS support
  • Certifications such as A+ , Network+, MCP, MCSE, MCSA

Vacancy expired!

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