Job Details

ID #8240476
State California
City Pasadena
Job type Contract
Salary USD $20 - $25 20 - 25
Source Prosum
Showed 2021-01-16
Date 2021-01-12
Deadline 2021-03-13
Category Technical support
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Desktop Support Technician

California, Pasadena, 91105 Pasadena USA

Vacancy expired!

This is a 3 month contract to start and can be extended indefinitely, most likely 1 yr+Must be able to work

onsite in a hospital and take appropriate background/drug screen for onboarding The Support Technician will play a key role in providing Tier 1 & 2 support for enterprise technology infrastructure, including workstations, basic network and telephony systems, remote users, etc.This individual will effectively interface with staff and/or third parties to understand and diagnose issues; and follow best practices to isolate and effectively resolve them. This individual will work with a team of technicians to solve problems creatively and timely, with the ability to escalate issues to senior technical staff as needed.This job will have the following responsibilities:• Provide technical support for all levels of staff and end-users.• Interact with users via phone, e-mail, and IM/chat in the effort to resolve issues in the most efficient manner.• Work within a centralized ticketing system to respond to users and document pathways to resolution.• Provide support for PC users, including office and remote employees.• Monitor and prioritize incidents and tickets. Escalate and/or work in tandem with appropriate people from within and outside the organization on unresolved issues.• Utilize/mobilize all third-party/partner technical resources to solve problems where necessary.• Maintain call records, notes and logs; and record resolution details.• Install and configure workstation, telephony, video, and mobile hardware/software as required.• Maintain hardware and software inventory.• Communicate and provide guidance and knowledge transfer to other resources within the organization on issues/problems and resolution.POSITION REQUIREMENTS Qualifications & Requirements:• Excellent communication, documentation, and customer service skills.• Ability to work effectively both individually and as part of a team.• 1+ years of experience providing IT support, including Windows Server maintenance. • Advanced competency in Microsoft applications including Word, Excel, and Outlook. • Basic understanding of Windows Servers, including Active Directory.• Knowledge of VPN and Citrix will be considered a plus

Vacancy expired!

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