Vacancy expired!
- Respond to technical service requests in the area to install and service Dell PCs, Lexmark printers and PC peripherals and/or electronic equipment
- Takes service calls and performs incident specific activities such as replaceable unit swapping, image loading, and unit testing as directed by Help Desk, Service Desk or script
- May perform routine installs, moves, adds and changes as part of a directed team, including:
- Whole unit replacement
- Printer repairs
- Load software with a script
- Performs scripted image loading, unit diagnostics and replaceable unit swapping
- Simple troubleshooting by running basic diagnostics and performs basic module replacement on PCs, servers and peripherals
- Performs preventative maintenance activities on certain products as directed
- Maintains a high degree of professionalism in actions, demeanor and dress.
- Insures customer satisfaction throughout
- High school diploma or GED required
- Background investigation and drug screen required
- CompTIA A+ certification required
- Specific additional vendor or manufacturers' certifications as required, i.e. EMC, Dell, Lexmark, Cisco, Microsoft, CompTIA Network+
- General knowledge of desktop hardware and software including basic knowledge of Microsoft applications
- Ability to troubleshoot and repair software and hardware issues to include PCs, printers and PC peripherals and/or electronic equipment
- Must have valid driver's license and reliable vehicle with appropriate insurance
- Basic mechanical skills and understanding of electro static discharge (ESD) procedures
- Ability to resolve basic / non-complex problems as directed
- Excellent communication skills required
- Client and/or governmental clearance may be required
Vacancy expired!