Job Details

ID #7994276
State California
City Placentia
Full-time
Salary USD TBD TBD
Source Anthem, Inc.
Showed 2021-01-08
Date 2021-01-09
Deadline 2021-03-10
Category Et cetera
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Operations Expert

California, Placentia, 92870 Placentia USA

Vacancy expired!

Description SHIFT: Day JobSCHEDULE: Full-timeResponsibilities:

Responsible for providing technical direction, guidance and resources to claims, customer service, or membership associates on a day-to-day basis. Primary duties may include, but are not limited to:

Serves as a first line resource for operation associates for workflow and technical related processes

provides operational training

assists associates by answering day-to-day technical questions

encourages a teamwork environment

monitors inventory to ensure workflow remains uninterrupted

handles complex case research and resolution

reviews, interprets and maintains records of service level, quality, accuracy, and productivity

reviews department policy and procedure manuals for accuracy

works with training department to ensure procedures and policies are accurate and complete.Qualifications Requirements:

HS diploma or equivalent

5 years related experience and 3 years of experience and expertise with company relevant automated processing systems; or any combination of education and experience, which would provide an equivalent background.

Previous leadership experience preferred.

For URAC accredited areas the following applies: Requires strong oral, written and interpersonal communication skills, problem-solving skills, facilitation skills, and analytical skills.An Equal Opportunity Employer/Disability/VeteranAnthem, Inc. is ranked as one of America’s Most Admired Companies among health insurers by Fortune magazine and has been named a 2019 Best Employers for Diversity by Forbes. To learn more about our company and apply, please visit us at careers.antheminc.com. An Equal Opportunity Employer/Disability/Veteran. Anthem promotes the delivery of services in a culturally competent manner and considers cultural competency when evaluating applicants for all Anthem positions.REQNUMBER: PS42687

Vacancy expired!

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