Job Details

ID #2665766
State California
City Pleasanthill
Full-time
Salary USD TBD TBD
Source Hospice of the East Bay
Showed 2019-08-29
Date 2019-08-30
Deadline 2019-10-29
Category Et cetera
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IS Support Specialist II

California, Pleasanthill 00000 Pleasanthill USA

Vacancy expired!

Hospice East Bay provides compassionate end-of-life services to

terminally ill patients in our community, while offering emotional,

spiritual, logistical and bereavement support for their families and

caregivers. Our vision is to build a diverse workplace that is both

professionally stimulating and personally satisfyingan environment of

collaboration, celebration, opportunity and growth.HEB is looking for a IS Support Specialist II that is passionate about

our patients, their families, and the community we serve. Come grow

with us!Our Employee BenefitsHospice East Bay is committed to providing a comprehensive benefits and

compensation package for our employees. Our health benefits include 100%

employer-paid premiums for our high deductible medical plan offered with

a Health Savings Plan partially employer funded for eligible employees.

Employer paid dental and vision premiums, Additional benefits include

generous paid time off program, educational assistance, and

employer-matched contributions to our retirement plan (up to $2,000

annually), Life/AD&D coverage, a comprehensive Employee Assistance

Program, and convenient discounts on many services, including gym

memberships, dry cleaning, produce delivery, mobile phone service, and

automotive care.Position SummaryReporting to the IT & Facilities Manager, this position providing

telephone and desk side support for HEB information systems, receiving,

tracking and answering general Information Systems requests, supporting

various clinical systems software, Microsoft Windows operating system

and related Microsoft applications, on-going daily support, and other

activities related to the operations of HEB's information systems.

Duties include developing a working knowledge of information systems for

all departments including general office software.Essential Functions Help desk tasks ? Oversee all help desk functions? Receive and log problem calls and requests for all Information

Systems operations including computer equipment, software, business

systems (Misys, Cyma, Haven, and others)? Provide preliminary diagnosis and troubleshooting by phone? Provide all desk side support as needed for computers and

software? Escalate Tier 2 and 3 issues to appropriate staff? Responsible for identifying a backup resource when not

available? Responsible for following up on open issues with end users? Administrate password reset of windows login systemHIPAA and Security Tasks? Review all activity logs for unusual occurrences and report

exceptions to management? Monitor and maintain agency antivirus defenses daily? Print out weekly antivirus logs? Monitor and report on agency system security status daily? Print and file logs weekly on system security status? Monitor and maintain event logs on network showing access by

end users daily? Print and file event logs monthly? Support maintaining and updating IT inventories for HIPAA

compliance on a daily basisGeneral Support Tasks ? Daily back office system checks (monitor servers for

operational errors, report and troubleshoot as needed)? Administrate software updates and installations? Assist or administrate IT projects as needed? Assist with Misys technical support? Document procedures as needed? Remain abreast of new computer-related technology that will

assist HEB in achieving its mission? Attend workshops and training sessions to improve knowledge

basePosition Requirements Good communication and writing skills; initiative; able to stay calm in

difficult situations; maturity and able to deal politely with end users;

physical capacity to move computer equipment as needed.Experience & Education ? High school diploma required, some college preferred,

associates or technical degree in information systems desirable.? Must have a minimum of 3 years' experience in IT systems

support? Experience should include administration of email systems,

servers and end user support of Microsoft products? This position requires the ability to communicate to and

support all levels of the organization? Must have good organizational skills

Vacancy expired!

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