Vacancy expired!
Our direct client is one of the largest food and drug retailers with 2,300+ stores. Includes some of the most prominent brands in food retailing, with a growing base of loyal shoppers. They are currently in urgent need of SENIOR PRODUCT MANAGER, DIGITAL TRUST AND SAFETY, E-commerce. This position is remote for now. Post-Covid it will be onsite based out of Pleasanton, CA. It is a long-term CTH position. Position Purpose The client seeks to offer customers an easy, exciting, and friendly e-commerce shopping experience, through the invention of personalized and localized digital experiences for our 34 million-plus weekly customers. The Senior Product Manager of Digital Trust & Safety within the Customer Service Strategy and Innovation team will be responsible for building and scaling their Trust & Safety program within their Customer and Digital business. They do this by deterring, detecting, and addressing harmful activity (while minimizing friction to good users) and promoting user behaviors that foster a thriving and growing relationship. The team includes a Product Management team as well as an Operations & Policy team. The Senior Product Manager will work closely with the Director of Customer Service Strategy and Innovation to build the infrastructure needed to scale efforts and make step-change improvements in user experiences. This role is an opportunity to help scale a function while making a measurable impact in the blended Product Management, Operations, and Policy team. There are very few places where you can have this much customer and business impact and help shape the future of e-commerce. Key Responsibilities include, but are not limited to: Own strategy for Digital Trust and safety products and partner with engineering teams on the design and implementation of scalable solutions to prevent abuse and fraud. Specify features to protect users against abusive behavior and misuse of the platform. Available as a consultant and advisor to other product managers when designing new features against client's T&S principles, policies, and procedures. Prioritize and balance user experience through tradeoffs of global settings, local settings, and other mechanisms and switches of control. Translate non-technical and legal requirements to technical product requirements that scale for both eCommerce goals and customer safety support. Manage engineering relationships and ensure that product enhancements are tracked from beginning to end as part of the product life cycle. Advocate for the user's safety and building trust with users. Define detailed security/privacy-oriented user stories along with concrete steps to build products to solve them Build and manage a team of Vendor Program Managers from mid-to-senior levels across the region. Timely and effectively manage stakeholders internally as well as with Partner organizations. Identify and solve cross-functional and inter-team challenges. Scale operations further. Build positive relationships through on-time delivery of commitments and effective communication with Partner organizations at the executive level as well as at the site level Qualifications: 8+ years of Trust & Safety experience in Retail or eCommerce industries; 5+ years of product management or product development experience specializing in eCommerce, loyalty, and identity-related fraud and setting up a T&S function. Must be detail-oriented, organized, ethical, responsible, & self-motivated. Demonstrated data-driven decision-making skills. Strong internal drive, a bias for action, and ability to build internal champions across the organization. Solid understanding of security principles (authentication, authorization, identity, and policy enforcement) Experience working with many of the following: Trust & Safety, Security, Privacy, Product, Data Science, Legal, and Engineering leaders Aptitude for strategic thinking and problem-solving in a fluid environment. Exceptional at prioritizing and focusing on the highest-value opportunities. Experience with Sift Science, Kount, or similar platforms a plus. Experience building and scaling high impact teams Ability to stay goal-oriented and act with a sense of urgency Ability to work collaboratively as a member of cross-functional teams to deliver results. Excellent communication skills, able to present, negotiate and influence at C-level. Exceptional networking, relationship building, and influencing skills. Ability to make and defend decisions MBA a plus About Maxonic: Since 2002 Maxonic has been at the forefront of connecting candidate strengths to client challenges. Our award-winning, dedicated team of recruiting professionals are specialized by technology, are great listeners, and will seek to find a position that meets the long-term career needs of our candidates. We take pride in the over 5,000 candidates that we have placed, and the repeat business that we earn from our satisfied clients. Interested in Applying? We'd love to hear from you! Please feel free to email Suresh Krishnamurthy at or call
Vacancy expired!