Job Details

ID #15730244
State California
City Pleasanton
Job type Contract
Salary USD $DOE DOE
Source Maxonic, Inc.
Showed 2021-06-22
Date 2021-06-21
Deadline 2021-08-20
Category Et cetera
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Service Desk Support Engineer in Pleasanton, CA

California, Pleasanton, 94566 Pleasanton USA

Vacancy expired!

Our client is a leading provider of innovative on-demand software solutions and services for the residential mortgage industry. They are looking for a IT Support Specialist to fulfill a Contract to Hire role in Pleasanton, CA. No remote work, onsite interview must. Summary of Responsibilities Reporting to the Service Desk manager, you are responsible to partake in day to day Service Desk duties providing technical support to users, as well as engaging in internal IT activities. This position is the frontline support for the company and will help users resolve basic technical problems. Additionally being involved in Corp Tools support, event and facilities projects, and IT corp projects. Responsibilities

  • Active Directory and SSO Support
  • Exchange Administration support
  • 1st level support of software installation, troubleshooting, Operating Systems, Windows 10 and MacOS
  • 1st level of computer hardware and peripherals
  • Follow internal team processes and procedures
  • Ticketing system duties in ServiceNow
  • Computer service repair on stock
  • Deployment and Redeployment of IT computers and peripherals
  • Inventory and Storage Room organization and management
  • End user support interaction, helpful and positive attitude
  • Vendor-related interactions and escalations
  • This is a team player role that requires excellent problem-solving skills exhibiting positive attitude
Overall Experience
  • Previous experience on a Helpdesk or ServiceDesk, operating systems, Windows and MacOS
  • Customer service focus
  • Timely ticket closure with thorough follow through to resolution
Technical Experience
  • Knowledge of software installation, troubleshooting, Windows 10, MacOS is an advantage
  • Experience with installation and troubleshooting of computer hardware and peripherals
  • Experience in interacting with end users, providing customer service until final resolution
  • Having previously organized day to day duties in a repeatable and orderly fashion
Position logistics:
  • Location: Pleasaont, CA
  • Contract to hire role
  • About Maxonic: Since 2002 Maxonic has been at the forefront of connecting candidate strengths to client challenges. Our award winning, dedicated team of recruiting professionals are specialized by technology, are great listeners, and will seek to find a position that meets the long term career needs of our candidates. We take pride in the over 5,000 candidates that we have placed, and the repeat business that we earn from our satisfied clients. Interested in Applying? Please apply below with your most current resume. Feel free to email / contact no:

Vacancy expired!

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