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Customer Service RepresentativeUnited States, California, PomonaNewCustomer SupportKavo Kerr38Total ViewsApply for JobShare this JobSign Up for Job AlertsResponsible for receiving customer orders and customer service requests by fax, e-mail, EDI, mail or phone. Performs the clerical processing operations needed for completion of orders or customer requests. Entry level, general supervision, or limited supervision depending on level of experience.Essential Duties and Responsibilities:Receives customer orders by fax, e-mail, EDI, mail or phone. Performs the clerical processing operations needed for completion of order or customer request.Typical duties include setting up new accounts, completing standard order forms, entry into CRT system, price quotations, verifying credit release of order, and forwarding order or correction for shipping.Duties include processing of customer order or request, record search, investigation of problems/complaints, policy interpretation and adjustments or correction. Heavy phone usage.Required to develop clear communication skills, with emphasis on telephone skills, speak clearly, probe for information, have good concentration and obtain feedback for verification of information.Adjusts complaints concerning billing or service rendered, referring complaints of service failures to designated departments for investigation.Required to develop ability to prioritize, keeping logs as needed, develop attention to details, consistently follow-up and take ownership of all orders.Must be proficient in both order processing and customer service skills.Must be proficient in conflict resolution skills.Typically follows specific instructions with detailed technical knowledge of product application increasing with time in gradeQualifications:High School Diploma2 years or more of customer service related experienceAbilities:Ability to read and comprehend simple instructions, short correspondence, and memos.Ability to write simple correspondence.Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organizationAbility to perform basic math operations using units of American money and weight measurement, volume, and distanceAbility to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.Ability to deal with problems involving several concrete variables in standardized situationsRequired: knowledge of Microsoft Office SuiteRequired: knowledge in an order management data baseAdditional Information
Requisition ID: KAV004297
Posting Date: Oct 22, 2019
Vacancy expired!