Vacancy expired!
- Must be able to provide excellent customer experience and have professional demeanor, past inbound call center experience, strong communication skills written and verbal, multi-tasking, organizational and computer skills, database administration knowledge.
- Billing, inventory and reporting knowledge preferred but not required
- Two to four years customer service experience handling complex issues in a high-volume environment.
- One year taking ACD calls within a call center environment.
- Available to work any shift, including weekends, holidays, and/or overnight.
- Demonstrated effective written communication skills including business writing, grammar, punctuation in order to correspond with customers via letter, email and webchat.
- Demonstrated ability to work independently and within a team with minimal supervision; takes initiative to effectively carry out responsibilities.
- Demonstrated ability to effectively coach and communicate with all levels of employees; possesses strong interpersonal skills.
- Effective written communication skills to clearly document customer situations, as well as prepare letters to confirm agreements made verbally.
- Demonstrated ability to learn, support change management and assimilate new information quickly
Vacancy expired!