Vacancy expired!
Hi This is Subhnik here from e-Solutions. Following is the job description for the role of Customer Support Representative- Japanese Consultants required - 100% remote position. Please share your updated resume with us. Immediate Interviews & selections. Job Title: Customer Support RepresentativeLocation: 100% remote; Can hire from anywhere across USDuration: 2-3 MonthsNature of the Job: Voice supportExperience Level - Students/ to Experienced people; 0 Months to Any number of years Language Proficiency: Must know basic English and Japanese as the minimum hiring parameter OR Must know Basic to Advanced English+ Basic to Advanced Japanese - Native or Conversant Japanese is fine here Shift : A standard 8 hour shift. Shift timings Start End Japan local time 8AM 6PM EST 6PM 4am CST 5Pm 3am PST 3PM 1am Hawaii Time 12 PM 10:00 PM Job Description:
- Answer all Inbound calls as per call flow procedure Excellent Japanese communication , Good Reading and Writing skills
- Good English communication, Reading and Writing skills
Adherence to process to ensure high quality and customer service Follow escalation procedures for issues uncontrollable at agent level. Handling and solving Customer problems.First call resolution , Trouble shooting issues with the customerBreak schedule adherence.Involvement in motivational activities ,Implementing feedback given during monitoring sessions. Updation of various logs like escalation log, complaint tracker etc.Ensuring data security - proprietary data of customers Thanks and Regards,Subhnik KaurTechnical RecruiterP: : E: 2N Market St, Suite # 400, San Jose, CA- 95113www.e-solutionsinc.comUSA | CANADA | UK | SINGAPORE | MALAYSIA | INDIAE-Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. We especially invite women, minorities, veterans, and individuals with disabilities to apply. EEO/AA/M/F/Vet/Disability. Vacancy expired!
