Order Fulfillment Processor job vacancy

Vacancy expired!

JOB TITLE: Order Fulfillment Processor

LOCATION: Remote (PST)

POSITION: Contractual (12 months)

Critical Functions:

Process orders according to department guidelines and policies; ensure orders are processed within the department's estimated turnaround time.

Provide direct support, normally by telephone and email, to users of our products including instructors, teachers, administrators, students, as well as Sales team.

Participate in trouble-shooting complex problems with the Senior Order Processor and various team members.

Carefully manage digital inventory in accordance with company policy.

Develop and maintain a high level of knowledge regarding our product and ordering system.

Ensure the integrity of order data is maintained through strong attention to detail.

Provide various reports (typically in Excel) to the Order Fulfillment Supervisor and Senior Order Processor.

Required Skills

A successful candidate will have:

Bachelor's degree or equivalent work experience.

Two plus years of customer support experience with both e-mail and phone contact.

Two plus years' experience processing orders, managing digital inventory, accepting and handling Purchase Orders and Credit Card information, and/or related experience.

MS Office experience is required (Outlook, Word, and Excel).

Handle high volume of calls, emails, and workload in a fast paced-environment.

Strong written and verbal communication skills.

Ability to explain customer related issues verbally and in writing.

Great attention to detail.

Ability to manage assigned duties on a daily basis, which consists of balancing multiple tasks and deadlines.

Keep continuous accuracy of all data processed.

Must be capable of taking on additional responsibilities and/or tasks on a daily basis or when business requires.

Strong memory skills required due to the substantial amount of information (ability to data scrub an order).

Follow current procedures while being able to pick-up new processes and apply them accordingly to perform your work.

Perform primary job functions under minimal supervision.

Ability to navigate multiple monitors.

Great note-taking skills.

Great organization skills.

Outside the box mentality.

Receptive to feedback.

Experience in the following is a plus:

Sales force experience

Knowledge of Linux/Unix and MySQL Regards, Shunmuga

Vacancy expired!

ID	#40991634
State	California
City	Remote
Job type	Permanent
Salary	USD USD 10-18 USD 10-18
Source	Themesoft Inc
Showed	2022-05-16
Date	2022-05-15
Deadline	2022-07-14
Category	Et cetera
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Job Details

Order Fulfillment Processor