Job Details

ID #15440950
State California
City Remote
Job type Permanent
Salary USD BASED ON EXPERIENCE BASED ON EXPERIENCE
Source The Ascent Services Group
Showed 2021-06-14
Date 2021-06-13
Deadline 2021-08-12
Category Technical support
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ShoreTel/Mitel Support Engineer

California, Remote, 94588 Remote USA

Vacancy expired!

Title: Customer Support VOIP Engineer (ShoreTel/Mitel)Location: RemoteType: Full-Time hourly Our client is one of the nation s leading providers of VOIP, UCC, ShoreTel or Mitel solutions. They are experiencing rapid growth and have an immediate need for a experienced Customer Support VOIP Engineer to provide phone and online support for ShoreTel/Mitel products to their customers and end users. Responsibilities:

  • Focus on rapid identification and resolution of customer issues.
  • Answer questions and perform initial triage on service cases.
  • Troubleshoot and resolve voice and data network issues to resolution.
  • Manage, troubleshoot, and maintain enterprise level call centers.
  • Timely and effective resolution to tickets based on internal and external service level agreements.
Requirements:
  • ShoreTel/Mitel VoIP PBX, Enterprise Call Center, Cloud, Genesys, 8x8, Ring Central
  • Experience with Microsoft Server Platforms 2008, 2012, and 2016.
  • Networking Skills including but not limited to: Switches, Routers, Hubs, Servers, Cables, Racks, Firewalls, LAN, WAN, TCP/IP, DNS, UDP, Latency, VoIP, SIP, QoS, EIGRP, BGP, OSPF
  • Ability to use basic troubleshooting tools such as ping and tracert.
  • Experience providing services in the VOIP, PBX, and data communications fields.
  • Ability to participate in multiple projects simultaneously and prioritize effectively.
  • Ability to handle escalations and small projects with minimal supervision.
This is an immediate need and the manager is seeking to set up interviews and make a hiring decision ASAP. For immediate consideration, please email your resume in Word format, along with the best time and number to reach you.

Vacancy expired!

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