Vacancy expired!
Duration: 09/13/2021 - 01/31/2022 Tech Writer with 3-5 years experience. This will be a mid-level, high volume production type role. Looking for someone to come in and immediately help lift workload off the team by pushing out content. This will not be a principle level role, much more hands on and knocking out multiple items. Interview process will likely be 2 rounds. Workers can be located anywhere in US, and work hours are flexible. However will likely need to be available for some PST based hours/meetings. Writing Samples will need to be provided for this role. Please insure that they are emailed to the TCW team outside the system or a link is set within the candidate intro section of the submission so the manager can review.
Description: We are the leader in Identity and Access Management. Our mission is to enable any organization to use any technology. As a Technical Writer on the Knowledge Experience team, you will directly contribute to that vision by documenting the technical knowledge needed to implement and administer any of Okta's products. About the Team & Position The Knowledge Experience team is responsible for implementing the program's core vision: enabling the frictionless creation, sharing, and discovery of all product knowledge for anyone in the ecosystem. As we build our growing team, we are looking for people who not only produce outstanding and innovative content, but also share our love of making the customer experience the best it can possibly be. You will collaborate with people from all over the company to research and develop a number of product knowledge assets - including deployment guides, troubleshooting & diagnostics references, internal source materials, technical change communications, and more - for the entire spectrum of our products. Responsibilities:- Plan, research, develop, and maintain a number of technical knowledge assets spanning multiple product lines and multiple target personas
- Help establish and implement the processes, templates, standards, and methodologies required to institute standard lifecycles for all knowledge asset types
- Identify process improvement opportunities in relation to the role
- Build, manage, and maintain internal process documentation
- 3+ years of experience writing and editing technical documentation for enterprise software products, including documentation for system administrator, developer, and implementation specialist personas
- Excellent verbal and written communication skills, with the ability to collaborate effectively with both technical and non-technical stakeholders
- Ability to translate complex technical issues and concepts for a non-technical audience
- Strong customer advocate mentality, with the ability to compromise when required
- Ability to conduct discovery sessions, synthesizing technical and non-technical details from different teams, determining which information is most relevant for target personas
- Experience working with engineering to improve user experience: design, UI, and help refine content and create visuals and diagrams for technical support content
- Firm understanding of access and identity management technologies
Vacancy expired!