Product Specialist, Associate

We are looking for

• NOC Experience – they need to understand what the monitoring and management tools are used for.
• Basic Knowledge and Familiarity with Networks and Servers (Windows, Linux, Unix, AIX).
• Ability to perform repetitive tasks with a high degree of accuracy and attention to detail.

• The IT Operations Tools Team is responsible for overseeing Monitoring & Automation tools within clients.
• These responsibilities include planning, design, implementation, configuration, maintenance, and operations.
• The IT Operations Tools team needs an IT Product Specialist.
• The specialist will provide general Operations and Maintenance (O&M) support for the department’s monitoring and management tools.
• This support will allow the Senior IT Product Specialist to focus on Project and other implementation work for our tools.
• The IT Product Specialist will function as a generalist across multiple tools.
• The near-term focus for this role will be to provide O&M support for the tools under the Enterprise Network Management System (ENMS) and Telecom Network Portal (TNP).

• Under the guidance of the Sr. IT Product Specialists, the candidate will do the following: (This list is not all inclusive and additional Operational Tasks may be assigned to the candidate.).
• Perform daily health checks.
• Perform general maintenance.
• Support patching activities.
• Troubleshoot tools infrastructure.
• Setup and configure monitoring.
• Gather logs to assist in troubleshooting.
• Apply patches and hotfixes.
• Support monthly patching activities.
• Perform application restarts and validation.
• Perform monitoring audits.
• Support ENOC escalations for monitoring related incidents.
• Assist and Instruct users in using the monitoring and management tools.

• The candidate should have the following minimal skills.
• 1 - 2 years of experience working in an Enterprise NOC / IT Operations environment.
• 0 - 1 years of experience in support and administration of Enterprise Monitoring tools in a NOC / IT Operations environment.
• Basic Knowledge and Familiarity in supporting applications running on Linux and Windows systems.
• Basic Knowledge and Familiarity with Networks and Servers (Windows, Linux, Unix, AIX).
• Strong Documentation Skills and experience with Microsoft Office (i.e. Excel, Word, PowerPoint, Outlook, etc.).
• Ability to perform repetitive tasks with a high degree of accuracy and attention to detail.
• Ability to perform Data Analysis and Audits.

• Previous experience working in ticket management systems such as BMC Remedy
• Experience with scripting like Bash or PERL.
• 0 – 2 years of experience working with Spectrum, Performance Manager, NFA, and SCOM.
• 0 – 2 years of experience working with Circuit Management Tools such as Comarch Network Inventory & Resource Management, MetaSolv, Cienna Blue Plant.
• Experience with creating and updating documentation and job aids.
• Knowledge of Python, PERL, Groovy or other programming languages common to monitoring tools.
• BA/BS in Computer Science, IT Networking, Security, or other related technical degree.