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RESPONSIBILITIES:Kforce has a client in search of a Service Desk Associate in Rocklin, CA.
Duties: Receives and responds to incoming calls Creates tickets with documented problem determination, troubleshooting and next step actions Maintains regular and consistent attendance and punctuality Performs first-level core troubleshooting on hardware/software systems problems; Answers questions, provides technical solutions, and follows up to assist users in solving their information systems problems in a continuous user-support environment Refers user problems to Management, senior analysts or other support groups within Information Technology as necessary when additional assistance is required for resolution With guidance, works on problems of limited scope where analysis of situations or data requires a review of a variety of factors Exercises some judgment within defined procedures and practices to determine appropriate action Interacts with internal customers, functional peers and supervisors, normally involving basic matters within the department or company Begins to build productive internal/external working relationships Receives detailed instruction on routine work, new projects or assignmentsREQUIREMENTS: 2-3 years of experience High volume phone/email experienceKforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.Vacancy expired!