Vacancy expired!
Call Manager - Long Term Contract + Extensions - Sacramento, CARequirements:
- Working knowledge of day-to-day operations of Call Manager such as adds, moves, and changes such as add new phones, name changes and other phone-related Call Manager administration
- Ability to make changes to voice mailboxes in Unity Connection such as changed names, importing from LDAP, resetting passwords, and other Unity-related tasks
- Ability to add or change contact center agents in Unified Contact Center Enterprise (UCCE, not UCCX). UCCE contact center and/or Call Studio/CVP IVR scripting is desirable
- Able to manage TSR ticketing that involves adding or deactivating call center agents. Experience working with Jabber
- Experience with Cisco's Instant Messaging and Presence (IM&P) services
- Experience with WebEx administration and maintenance
- Experience deploying Jabber, IM&P, and/or WebEx is highly desirable
- This position will provide a backup for daily administration of Call Manager, Calabrio and Contact Center environments and further VoIP and/or network duties as directed
- A criminal background check is required
- Zoom interviews held week of Nov 8
- While onsite work will be required, there will be opportunities for remote work
- The anticipated timeframe of this role will be one year with possible extensions
Vacancy expired!