Vacancy expired!
Field Services Analyst (Desktop Support) - Sacramento, CA - Long-Term ContractSummary: Our Government client is looking for a Field Services Analyst (Desktop Support). Notes:
- Must be able to pass a criminal background check before starting work.
- This position will begin onsite initially, with a possibility to work remotely alternating weeks
- The anticipated timeframe of this role will be 6 months with the possibility of extensions.
ABOUT THE ROLE: The Field Services analyst provides hardware (desktop, laptop, tablet), software and printer support to users while maintaining a high level of customer satisfaction. Performs field support activities with direction from Supervising Analyst or IT Analyst level personnel, which may include: Installation, configuration, and troubleshooting of desktop operating systems and application software. Examples include, Windows 10 Windows 11, MS Office Suite 2016, Office 365, anti- virus, and encryption software. Active directory account administration Participate in projects for testing, hardware rollouts, adds, moves, and upgrades, as needed. General IT technical support, troubleshooting, and documentation for customers and internal IT staff Receive, inventory and install new equipment, process surplus IT equipment leaving the environment, or relocate equipment. Perform user and system requirements gathering and analysis Determine requirements, design and build for customer use hardware Determine proper installation parameters for software and hardware Analyze, detect, identify and correct technical problems and deficiencies Properly escalate issues and follow through to successful resolution Monitor system performance.Candidate should have: Excellent customer service skills and professional conduct Knowledge of personal computers and peripheral devices Ability to apply logic in analyzing technology solutions Strong organizational and communication skills Ability to perform effectively both independently and as a team member - Working knowledge of Microsoft Office Suite and Windows 10
- Understanding of system imaging utilities such as TrueImage, and SCCM OSD
If interested, please contact Jon Rivera at JRivera@genuent.com or at 657-300-6624 or phone Valerie Berry in Sacramento at 916-772-8158. Vacancy expired!
