Vacancy expired!
- Partner with the business by meeting regularly to understand their processes and needs
- Accountable for all items assigned and helps other team members in the ticketing system, including following up with users and other team members on open tickets
- Troubleshoot issues related to software, hardware, and network connectivity of advanced complexity
- Assist customers with issues of both local to site and remote/home-based employees
- Actively creates and communicates documentation to support the team and its members
- Demonstrate excellent time management skills and the ability to prioritize work in a highly dynamic environment
- Proven ability to manage multiple activities of varying complexity while prioritizing and focusing on critical tasks and issues
- Identify and drive process improvement initiatives
- Act as a liaison between the other tiers
- High School Diploma / GED (or higher)
- 3+ years of experience configuring and deploying desktop operating systems (Windows 7 & 10) with Microsoft SCCM and Altiris
- 3+ years of experience configuring and troubleshooting desktop hardware (Dell, HP)
- 3+ years of experience with Active Directory objects and group membership
- 3+ years of Technology Support experience
- 3+ years of experience with Microsoft Office Suite, Adobe, Antivirus, Disk Encryption, and anti-malware
- Ability to travel approximately 20% of the time
- Bachelor's Degree (or higher)
- CompTIA A+ Certification
- Working experience with thin clients, and virtual desktop (VDI) environment a plus
- Experience with Networking Principles, Internet Protocol Suite (TCP/IP), Local Area Networks (LAN) and Wide Area Networks (WAN)
- Exceptional communication and customer facing skills, able to interact effectively with diverse groups of stakeholders, both technical and business users
- Ability to translate technology into terms the business customers can understand
- Excellent understanding of networking technologies and how they relate to end user computing
- Ability to lift up to 50 pounds of computers or other IT equipment
- Ability to work afterhours as needed and participate in an on-call rotation
Vacancy expired!