Cyber Risk Fusion Service Delivery Manager

Are you interested in improving the cyber and organizational risk profiles of leading companies? Do you want to be involved in delivering Fusion Managed / Security Operations Center (SOC) Services including identifying unauthorized activities and intrusions in their networks in real time? Are you excited about rapidly changing operational environments, learning what you need to get the job done, and producing accurate and timely results?

• Act as the primary service representative and client point of contact
• Manage and grow client relationships (Develop "Trusted Advisor" status)
• Identify and develop opportunities to provide new and expanded services (FMS and cross-FSS)
• Maintain a solid understanding of the client's culture, environment (people, process, technology), goals, and security initiatives and communicate all to the engagement team
• Identify and recommend operational improvements to the client, drawing on SOC operational experience and industry specific knowledge of risks
• Interface with client PMO personnel during onboarding and pilot phases to provide all necessary reporting and documentation to achieve BAU status
• Responsible for on time delivery of all in scope deliverables
• Responsible for overall adherence and attainment of all defined Service Level Agreements (SLAs)
• Final quality review and approval for all deliverables
• Manage any in scope solution projects (integration/ implementations)
• Maintain/ update/ modify all filters, dashboards, and boards used for reporting in workflow management system
• Prepare and deliver content for weekly/biweekly operational reports and operational status meetings
• Prepare, produce, and deliver SOC Monthly and Quarterly Executive reporting
• Prepare, produce, and deliver any additional Executive reporting required
• Capture, communicate, and escalate issues bi-directionally (FMS and client)
• Manage communications with vendors, 3rd party service providers, Deloitte leadership, and and client personnel
• Primary interface between all FMS engagement team service leads for all in scope services (Threat Hunting, Engineering, Threat Management)
• Responsible for compliance with all Deloitte firm engagement management requirements
• Maintain operational oversight of all ticketing activity in the engagement environment including, but not limited to, security incidents, content development requests, tuning recommendations, hunting activities, and ad hoc requests
• Oversee and manage on time and effective security content development, testing, and delivery
• Responsible for maintaining financial forecast and profitability tracking and for communication of all financial changes, risks, or issues
• Responsible for maintaining staffing to achieve service requirements including managing personnel access requests and coordination with Deloitte Talent and client teams
• Ensure engagement is being delivered in alignment with latest FMS policies, procedures, guidelines, methodologies, and best practices
• Analyze complex issues to determine client impact and to suggest alternative solutions based on client needs and objectives
• Work with FMS service leads to prioritize resource workloads and to de-conflict resource constraints
• Demonstrate ability to manage and motivate multiple project teams in multiple geo-locations
• Seek opportunities and offer guidance on how to improve FMS service delivery methodology including owning and driving internal improvement initiatives
• Participate in development and delivery of RFP materials and execution of sales/pursuit meetings
• Adhere to internal operational security and other Deloitte policies

• Bachelor of Science with a concentration in computer science, information systems, information security, math, decision sciences, risk management, engineering (mechanical, electrical, industrial) or other business/technology disciplines or equivalent work experience
• 4+ years working in security information and/or technology engineering support experience
• Certified Information Systems Security Professional (CISSP), Certification in Certified Intrusion Analyst (GIAC), Continuous Monitoring (GMON), Certified Ethical Hacker (CEH) or equivalent
• Experience in security technologies such as: Security information and event management (SIEM), IDS/IPS, Data Loss Prevention (DLP), Proxy, Web Application Firewall (WAF), Endpoint detection and response (EDR), Anti-Virus, Sandboxing, network- and host- based firewalls, Threat Intelligence, Penetration Testing, Advanced Persistent Threats (APT)
• Understanding of possible attack activities such as network probing/ scanning, DDOS, malicious code activity, etc.
• Understanding of common network infrastructure devices such as routers and switches
• Understanding of basic networking protocols such as TCP/IP, DNS, HTTP
• Basic knowledge in system security architecture and security solutions
• Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future
• Travel up to 30% (While 30% of travel is a requirement of the role, due to COVID-19, non-essential travel has been suspended until further notice)

• Proven ability to translate complex information sets into specific recommendations that can be actioned by customers to enhance their security posture
• Strong understanding of threat analysis and enterprise level mitigation strategies
• Working knowledge of how malicious code operates and how technical vulnerabilities are exploited
• Working knowledge of operating systems and networking technologies in general
• Working knowledge of cyber threats, defenses, motivations and techniques
• Excellent interpersonal and organizational skills
• Excellent oral and written communication skills
• Strong analytical and problem-solving skills
• Self-motivated to improve knowledge and skills
• A strong desire to understand the what as well as the why and the how of security incidents