Help Desk Technician

WHAT WE DO:

GNT Solutions is a local Managed IT Service provider that

supports businesses mainly in the Sacramento region. At GNT Solutions, service

is always first; we strive to create an outstanding service experience for our

clients.

IS IT YOU?:

We are looking for an experienced Help Desk Technician that

shares our passion for client service. We ask that you have experience working

in a help desk support role. In addition to having a solid technical

foundation, a sense of humor combined with a positive attitude and top-notch

customer service skills is a must!

You will be responsible for:

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Providing technical support to customers with complex technical

issues

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Maintaining history and status of issues in ConnectWise ticketing

system

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Setting up and configuring individual network users

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Performing routine network startup and shutdown procedures, and

maintaining control records

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Researching new technology and implementing it or recommending

its implementation

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Traveling onsite to resolve desktop and server support needs

You should have two years of experience with these technical

applications:

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Windows 7 (and up) - must be able to install, configure and

maintain

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Microsoft Server OS - all versions

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Office 365 - multiple applications

You should have two years of experience with these networking

concepts:

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Setting up firewalls, configuring rules, site-to-site VPNs

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IP addressing and subnet masks

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DHCP, DNS, NAT

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Hyper-V / VMware experience

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Backup administration

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WHAT WE OFFER:

COMPENSATION AND BENEFITS:

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We pay well. To keep staff

developing and incentivize exceptional performance, we review staff members twice

a year. On average, staff members have the potential to receive a 5%-10% annual

increase.

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We offer medical, dental and vision plans to employees at no cost.

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We provide employees with a great retirement plan and matching

contributions.

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All employees are eligible for our generous PTO plan that begins

to accrue immediately.

OPPORTUNITY:

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We promote based on performance, which means passion and

dedication determines growth.

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We prioritize the development of our teammates by encouraging

them to engage in a variety of tasks and hold a range of responsibilities.

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We encourage our team to grow their knowledge of technology by

promoting development opportunities.

CULTURE:

Our office is fun and energetic. Think

about a day at GNT, in-between support calls with some of the most prominent

companies in the area, you will experience Nerf bullets flying around while we

wait for the next dart tournament to start. Everyone here is treated as equals. We don't focus on who is supposed to

do what. We instead focus on how we can help each other to make not only GNT

Solutions succeed, but the companies we support thrive.

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OK, now

down to the details:

You will be subject to a background check and

drug screening since you will be dealing with sensitive client information at

times. You should also have reliable transportation and proof of insurance

since driving is a part of this position.

Please include a brief cover letter about

yourself and why you are the right person for this position. We want to hear

from you why you think you would be successful here. We're not asking for the

standard cover letter. We want your authentic voice and your personality to

come through. Tell us your story.

Apply online here: https://gnt-solutions.breezy.hr/p/3dccfc086edd-help-desk-technician/apply

We look forward to hearing from you!

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