Vacancy expired!
job summary:
Position SummaryClient Global eCommerce is looking for a strong individual with leadership skills who excels in market place product analysis. The person also would need to have strong verbal and written communication to address the product/technical issues. Responsibilities and activities include:- Understand business flows, tools, trouble shoot and support seller issues using tools.- Ongoing management of seller issues, queries and operational issues.- Coordination of issue resolution across business, production support, business support analyst and functional teams in the context of specific issues.- Triage the issue, decide the priority of the issue based on SLA guidelines and resolve or initiate ticket to Support Level 2.- Manage relationship with Tier 1, Tier 2 and Tier 3 sellers to improve their experience with Walmart.- In case of any applications failure, will initiate a call to Siteops (24 x 7) or next level support depending upon severity of issue.- Resolve Partner Portal login issues such as Password Reset, Forgot Password, etc- Help to resolve simple taxonomy issues- Address basic setup requirements such as Published, Unpublished, Pricing, Shelf, Image, Commission, Tax, Mapping and Attribution issues.- Address Order, Cancel and Refund and Seller Payment issues. location: San Bruno, Californiajob type: Contractsalary: $37 - 47 per hourwork hours: 8am to 4pmeducation: Bachelors responsibilities:Client Global eCommerce is looking for a strong individual with leadership skills who excels in market place product analysis. The person also would need to have strong verbal and written communication to address the product/technical issues. Responsibilities and activities include:- Understand business flows, tools, trouble shoot and support seller issues using tools.- Ongoing management of seller issues, queries and operational issues.- Coordination of issue resolution across business, production support, business support analyst and functional teams in the context of specific issues.- Triage the issue, decide the priority of the issue based on SLA guidelines and resolve or initiate ticket to Support Level 2.- Manage relationship with Tier 1, Tier 2 and Tier 3 sellers to improve their experience with Walmart.- In case of any applications failure, will initiate a call to Siteops (24 x 7) or next level support depending upon severity of issue.- Resolve Partner Portal login issues such as Password Reset, Forgot Password, etc- Help to resolve simple taxonomy issues- Address basic setup requirements such as Published, Unpublished, Pricing, Shelf, Image, Commission, Tax, Mapping and Attribution issues.- Address Order, Cancel and Refund and Seller Payment issues. qualifications:- Experience level:
- Minimum 5 years of experience
- Education: Bachelors
- System Analyst
Vacancy expired!