Vacancy expired!
Konica Minolta Business Solutions U.S.A., Inc., a global Fortune 1000 company and one of Forbes 2017 America's Best Large Employers, is transforming the way we all do business.
From smart office technology and information management to cloud, mobility and IT services, we have a rich history of creating the products and services necessary to drive innovation and make work possible from anywhere at any time. Our award-winning products and solutions help companies around the world move information faster, improve quality and productivity, enhance security and facilitate the sharing of information. We are proud that our portfolio leads the industry while exceeding environmental standards.At Konica Minolta, you'll work for an amazing technology company with growth opportunities, great benefits and talented, passionate co-workers.Position Objective Konica Minolta currently has an exciting opportunity for an ECM Help Desk Support Specialist Kofax!The ECM Help Desk Support Specialist provides first-line support for clients within the timelines set forth in the Master Services Agreements, assisting with general troubleshooting, bug resolution, upgrade support, maintenance questions & renewals, training registrations, basis functionality training, and providing backup to the System Engineers, as needed. All client interactions will be tracking in the Case / Project Management System.Essential Job Functions- Delivers technical support to contracted customers, based on the SLA requirements set forth in the Master Services agreement.
- Provide proper documentation of all client interactions in the Case / Project Management System.
- Acquires and maintains current technical knowledge of relevant product/ service offerings as it pertains to document capture, storage, retrieval, electronic workflow, and data and systems integration.
- Updating the Knowledgebase from Case Issues and other troubleshooting actions. As specific solutions are found to bugs, deficiencies', modules, etc., the Knowledgebase will be updated to ensure that these solutions are available for future issues.
- Maintain the customer-facing Portal, ensuring data is reported accurately to clients.
- Provide backup to the System Engineer role, supporting implementations as needed.
- Assist Pre-Sales in the development of customized demos and proof-of-concepts, as required during the sales process and for events.
- Participates in Sales and Training events, as required.
- Participates in technical/ end user training classes in support of the installed document management solution.
- Performs other duties as assigned.
- Four year college degree or satisfactory completion of a technical curriculum from an accredited computer school and/ or equivalent work experience.
- Three years or greater experience in an IT related role.
- CDIA+ Certification - Desired.
- ECMp Certification - Desired.
- Kofax Certification(s) - Desired.
- Kofax Capture Certification - Desired.
- Kofax Total Agility Certification - Desired.
- Ephesoft Certification - Desired.
- Minimum 2 years' experience as a Help Desk Specialist or related role.
- Competitive salary (base salary plus generous commission plan)
- Strong results are well rewarded; President's Club winners have earned celebratory trips to Miami/South Beach, Montreal, Punta Cana, and Las Vegas.
- Outstanding benefits package (including medical, dental, vision, life insurance)
- 401(k) plan with matching company contribution
- Generous holiday and paid time off schedules
- Ongoing professional development training
- Visible, exciting work supporting sales of cutting edge technology and workflow solutions.
Vacancy expired!