Benefits Customer Service Representative

Benefits Customer Service Representative- San Diego, CALocal candidates only please- Must be local within a 2 hour radius of San Diego, CA.Position Overview: Provide customer service support for client pension and/or health and welfare plans using web-based systems for tracking, information gathering and troubleshooting issues.GREAT SCHEDULE-NO WEEEKNDS!Pay:$17.00/hr

$17.75/hr - Fluent in Spanish

Remote work from home!Local candidates only, please - must be available to pick up computer equipment in person at the office if working remotely.Key Responsibilities Quickly build rapport and respond to plan participants in a compassionate manner by identifying and exceeding expectations by responding in a respectful, accurate, timely manner, consistently meeting commitments via phone, email and instant message Ability to customize customer service approach to meet all types of communication styles and personalities while maintaining professionalism and diplomacy during difficult calls Handle confidential information with sensitivity and discretion in accordance with HIPAA and Data Privacy laws and company data security requirements Skillfully translate health and welfare and pension terms, complex plan information and processes into simple explanations and instructions that customers can understand and act upon. Read and understand client’s plan documents and online knowledgebase tools while collecting relevant information to determine immediate requests/questions and also to anticipate the future needs of the member Demonstrate knowledge, understanding and compliance with company and client procedures and guidelines providing appropriate and accurate information Maintain and document complete and accurate call and case notes in a professional manner Regularly participate in team meetings and training Perform other duties as assignedThe RequirementsAbout YOU:You are excited to learn new things, have strong computer skills, and are self-motivated to always improve while coming to work every day on-time. You have patience, and the ability to listen and recognize the needs of our client members. You have strong written commination skills, both written and verbal, and are dedicated to well written client notes and instant message communications without the use of slang or emoji’s. You overcome objections with knowledge, patience, and understanding, and enjoy meeting new people by phone, email, and instant message. You’re comfortable in a remote working environment where the majority of your interactions with peers, supervisors, and managers is virtual. You’re excited at the opportunity to start a career with a top-notch global company!HELPING PEOPLE - NO WEEKENDS - NORMAL Business HoursRequired Excellent ability to communicate effectively using the English language in a customer service setting, including verbal and written communication skills in a grammatically correct way Ability to quickly assess member concerns and formulate a response/resolution using analytical and problem solving skills Ability to work in a structured environment – adhere to posted work schedule and breaks/lunches, following protocols High level attention to detail, multi-tasking, and ability to organize work Experience using Microsoft Office with a strong ability to juggle multiple open computer windows to answer questions while on the phone/instant messaging Ability to work autonomously in a self-paced, self-motivated team environment Must be comfortable working in a virtual environment to include on-line training and interaction with Managers/Supervisors via chat Ability to understand and follow oral and written instructions Ability to type 30 words a minute Experience working in a customer service related field High School degree requiredThe following are a plus Associate or Bachelor’s degree nice to have Working knowledge of health and welfare and/or defined benefit pension plans Experience working in a call center environment Ability to read, write and speak SpanishThis is a great opportunity to gain valuable working experience apply today!#CB #LSIM2022 #TJP2022 #TJP2022PNIWhy Kelly ® ?You’re looking to keep your career moving onward and upward, and we’re here to help you do just that. Our financial staffing experts will connect you with premier companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in in your career. It all adds up.About Kelly ®At Kelly, we’re always thinking about what’s next and advising job seekers on new ways of working to reach their full potential. In fact, we’re a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.