Vacancy expired!
- Fulfillment of technology service requests related to the imaging, setup, deployment and movement of computing hardware (desktop, laptop, virtual/VM, peripherals, etc.) utilizing predefined process and documentation
- Fulfillment of technology service requests related to software installation including shrink-wrapped and packaged applications, development tools, internal applications and system related software and drivers utilizing predefined process and documentation
- Fulfillment of technology service requests related to mobile devices utilizing predefined process and documentation
- Fulfillment of technology service requests related to video conference and audio-visual support for meetings and internal events
- Provide second tier technical support for end user systems and products for internal associates of all organizational levels
- Support, troubleshoot, repair or replace computing hardware and related peripherals, physical and virtual, operating system, software related issues, mobile devices, video conference systems, and audio-visual products
- Management, administration and maintenance of computing hardware, software, and mobile devices utilizing standard industry tools, management consoles and administration portals
- Track computer related equipment from an asset management perspective
- Utilize asset management software and supporting hardware to ensure accuracy and completeness of computer related equipment inventories
- Minimum 3 years of computer hardware and software support experience in an enterprise environment
- Thorough understanding of Windows and MAC Operating Systems.
- Understanding of Active Directory, Group Policy, iOS and Android devices, VOIP, networking, VMware and virtual infrastructure preferred.
- Strong computer skills necessary in Microsoft Office Suite (2010/2016/365)
- Familiarity with enterprise class video conferencing
- Strong written and verbal communication skills
- Excellent people skills with ability to handle difficult situations
- Excellent time management and organizational skills
- Ability to multitask and prioritize
- Familiarity with Request and Incident ticketing systems (Remedy, GIRA)
- Strong Troubleshooting capabilities evidenced by organized, analytical thinking
- Ability to work with minimal supervision
- Keen attention to detail, with a commitment to follow through and follow-up
- Must be able to communicate effectively with technical and non-technical audiences and interact with all types of clients including technology, business, management and executive management
- Must be a self-starter with the ability to work independently and in a collaborative team environment
- Acquire and maintain current knowledge of relevant products offerings and support policies in order to provide technically accurate solution to associates and team members
- Military education or experience may be considered in lieu of civilian requirements listed
Vacancy expired!