Vacancy expired!
Hi, Hope you are doing great Role: Voice Engineer Network Voice Location:: San Diego, CA - Onsite role L2 voip support engineer needed Fulltime The primary role of the Voice Engineer is to assist in the day-to-day operational relationships between information technology service delivery and the Client business. This involves troubleshooting for long-and short-term potential system problems. Able to handle multiple projects simultaneously and bring them to completion in a timely and cost-effective manner. Core Qualifications and Responsibilities
- Extensive experience in Cisco IP Telephony network construction and handling
- Strong knowledge of data and voice communication equipment
- Excellent proficiency in Cisco transport systems and routers
- Outstanding grasp of Cisco IP Telephony network configuration support debugging and troubleshooting
- Experience with Cisco Voice platforms, Call Manager, Unity, Jabber, VOIP gateway, SIP, PRI's, Dialling plans and Cloud Contact Center Solutions
- Respond to customer service calls and emails in agreed upon timeframe, troubleshoot and repair problems as necessary
- Ability to multi-task and solve multiple trouble issues simultaneously in a high stress environment
- Coach and mentor teams to ensure personnel are working issues as efficiently and accurately as possible in a team oriented professional culture
- Participates in change control committee, providing input into all changes/additions to network to ensure minimal disruption to production system
- Perform other duties as required
- Bachelor's Degree in Computer Science, Electrical Engineering, Math or other related field or equivalent work experience
- Industry recognized Professional Level Cisco Voice Certifications
- 5 plus years work experience in a 24x7 Network Operations Center
- Strong ability to aid in analysis of and documentation of root-cause analysis
- Ability to make decisions and solve problems while working under pressure
- Ability to work with others to resolve problems, handle requests or situations
- Hands-on experience with Cisco network equipment.
- Experience in Cisco PBX and/or Call Center systems engineering experience
- Experience with router configuration, knowledge of voice mail, unified messaging, ACD and IVR systems
- Strong performance tuning (QoS) and capacity planning, traffic analyzation experience.
- Experience with monitoring solutions such as Solarwinds
- Working Knowledge of wireless technology
- Proven track record identifying and championing appropriate new technologies; ability to quickly adapt changes
- A self-starter who can prioritize work in a fast-paced and dynamic tech environment.
- Must possess good analytical problem solving and troubleshooting skills.
- Bachelor's Degree in Computer Science, Information Systems, or equivalent experience.
Vacancy expired!