Program Manager

DURATION – 1 yearLOCATION –

• Defines and communicates team’s roadmap and vision. Manages complex technology needs with greater cross-team dependencies, stakeholder relationships, and the capability maturity, with full authority. A capability is a technical service, system, application, function or process and may include enterprise-wide standards (e.g., IT quality assurance, cybersecurity compliance, etc.). Identifies and qualifies potential opportunities with the stakeholders for the backlog, focusing on work planning and extended roadmaps. Ensures that the value of work delivered is measurable. A backlog is a dynamic, prioritized list of everything that is known to be needed in the product including descriptions, estimated effort, and noted order. Drives strategy and communication of team’s roadmap with an eye towards continuous innovation and improvement. Proactively champions new opportunities to enhance technical services, bringing thought leadership and expertise to enhance the strategy.
• Captures work requests from end users and documents work to inform priority and planning, potentially from multiple stakeholders. Acts as a trusted advisor and liaison between team and consumers/end users, which may include enterprise business users, vendors, employees or other teams within IT. Proactively aligns with stakeholders on work priority and progress to drive understanding of delivery expectations. Coordinates requests and needs from end users with related cross functional teams, leading communications with partners and handling intake and prioritization of requests. Collaborates across enterprise to understand and manage delivery dependencies. Communicates value of increasingly more complex services with greater technical and business implications to team to support their understanding and provide clear success criteria for work completion. Manages team plan, priorities, and maintains a healthy backlog of work for team.
• Oversees delivery of team’s related services across organization. Empowers teams with knowledge, tools, services, and resourcing to enable activities within respective capability. Responsible for planning and managing all activities within an assigned delivery scope as determined by team and related leadership, managing the team's work. Proactively collaborates with company customers, staff, IT colleagues, and other stakeholders to identify related delivery requirements, assess potential impacts, consider user needs, and compare costs. Consults with leaders and teams to provide recommendations or guidance.
• Drives delivery of work and prioritizes value creation, providing capability specific input and guidance to working teams. Operates following known industry practices, such as Kanban. Kanban is a framework used for organizing work in an agile way, focused on managing flow of knowledge and operational work and driving continuous improvement for a team. Mentors less experienced staff on capability related best practices, procedures and process.
• Acts as direct supervisor to a team of employees. Holds responsibility for performance management activities, addressing staffing needs, people-related administrative activities, managing employee relations, and other people management duties as required. Supports team members in their individual development and continuous improvement, including goal setting and training plans.