Vacancy expired!
- Provide operational support for PlayStation Network platform by collaborating with international Sony groups, external parties, to provide application support and fulfill service requests.
- Investigate, solve, and triage complex production software, applications, service issues and misuse.
- Identify and raise issues or root causes of systemic issues; lead, facilitate or participate in timely resolution.
- Understand and take ownership for all operational workflows and standard operating procedures, down to a granular, detailed level.
- Build and maintain comprehensive support and process documentation.
- Conduct performance monitoring on various systems and applications; utilize and develop tools to improve support processes.
- Work with peers to assign, prioritize and complete daily tasks and address production issues.
- Lead business critical technical strategic projects.
- Lead the development of tools and monitoring.
- BA/BS in Computer Science or related technical field or equivalent practical experience.
- 5+ years of large scale systems administration and/or software development experience.
- Exceptional written and spoken communication skills and the ability to remain calm, composed, and customer-focused.
- Programming experience in Java or C and/or strong scripting skills (Ruby, Bash, or Python).
- Experience supporting web applications in Java, Tomcat stacks.
- Experience with Observability tools - DataDog, Splunk, Catchpoint, Light Step, Imply, etc.
- Experience investigating, improving and fixing complex systems and applications on nix platforms.
- Experience using source control, bug tracking, and ticketing systems in a team environment.
- Experience in 24×7 production operations and participation in a periodic on-call rotation.
- Experience establishing processes and measuring results of those processes.
- Experience building scalable systems with very high levels of concurrency and transactions.
- Experience in real-time databases (such as Oracle, Cassandra, Aerospike, etc).
- Experience developing applications on Unix/Linux platforms.
- Capable of quickly inspecting complex problems, understanding dependencies and deducing the root issue.
- Proficient in using command line tools to quickly triage and fix production issues then conduct root cause analysis.
- DevOps mentality with ample automation experience.
- Understanding of Service Operations and ITIL principles and processes.
- Strong experience in public cloud services and deployment in AWS including EC2, EKS, CloudFormation, Code Pipeline, and Lambda.
- Self-starter and able to work with limited supervision.
Vacancy expired!