Sr Technical Program Manager

Job Description

The Product Operations team exists to enable our customer’s success. We work across the ServiceNow organization to support our engineering and operations teams in delivering high quality products and keeping our cloud secure. We empower customers and employees while showcasing our own product.

You’ll work in a fast-paced, environment to bring your programs to life and see them through to a successful completion, cultivating collaboration and driving business outcomes. You’ll think strategically, while driving tactical execution, from initial conception, through program development, delivery, change management, and transition to operations. The successful candidate is a result oriented, self-starter with an established, documented competence inprogram management and operations.

• Translate business needs into implementation plans, including project prioritization, scheduling, and resource planning.
• Develop and validate value drivers and business cases for programs and track delivery to outcomes as they’re executed.
• Develop and manage the overall prioritization, milestones, deliverables, and success criteria.
• Identify and manage dependencies and logistics; identify and mitigate risks throughout the schedule.
• Host and facilitate regular meetings to drive outcomes and deliver crisp status updates to all stakeholders.
• Build strong working relationships with stakeholders across the project team.
• Exercise key skills such as conflict resolution, cross-team collaboration, as well as asking and answering questions with precision.
• Ensure operational and business readiness for each initiative.
• Provide leadership by example.
• Evolve processes and share insights to support the other programs the team drives; develop and share best practices.
• Lead and facilitate go to market readiness (GTM) activities while driving continuous improvements in our processes.
• Establish program communication plan including CXO ready presentations leveraging templates and guidelines.
• Identify and manage impact of your programs globally.

• Other ongoing business operational activities.
• Presentations and data analysis.
• Team operations.

This position will require approximately 15% travel.

Qualifications

• 5+ years of experience managing complex programs and projects in large technology organizations
• Proven project/program management experience involving many cross functional teams across the organization (GTM program management experience is a strong plus).
• Experience in incubation/emerging products organizations a plus.
• Process orientated and strong organizational skills.
• Strong growth mindset, always looking for ways to improve.
• Strong collaboration and communication skills – able to work well with many different types of people, able to influence and lead without direct reporting authority.
• Comfortable challenging the status quo.
• Strong customer focus.
• Facilitation skills in planning and leading meetings, reviews, and retrospectives.
• Excellent negotiation and conflict management skills.
• Superior communications and presentation skills.
• Ability to make decisions independently.

JV20

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at +1 (408) 501-8550, or[emailprotected]for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.