Vacancy expired!
Job Description
We are seeking exceptional, passionate and self-driven Staff Engineers in the rapidly growing Conversational Interface Platform team to build highly innovative products in automated and intelligent chat domain.
Conversational Interface incorporates ML and NLU technology to make the chat agent smarter and more intelligent. With the advance of ML algorithm and ever-enrichment of the content, virtual agent is able to support the customer’s response with no or little human intervention. It is an era that ML truly can help human in the service industry. Conversational Interface provides the platform to manage the flows, topics, agents (both live and virtual) and customer chat sessions in a holistic way to enable other applications such ITSM, CSM and HR to improve the interaction effectiveness between the clients and backend service providers.Please join this highly innovative team. Let us disrupt the industry!What you get to do in this role:- Design and develop the industry leading ServiceNow platform on conversational interface
- Develop across the full stack of Web technologies – Java, JavaScript, AngularJS, React, HTML, CSS, and SQL
- Work in a scrum-based agile development process which plans and builds features targeted to a release
- Design and implement software that is simple, intuitive and easy to use that will allow application developers and customers to extend and customize the functionality to meet their specific business needs
- Translate requirements and mock-ups into fully functional features by working closely with business and product owners, and creative designers
- Collaborate with product managers and user experience designers to deliver delightful experiences
- Build rich, modern web and mobile native experiences that are accessible, progressive and responsive
- Integrate with various ML library and chatting clients (such as Web, Slack, MS Teams)
- Support customers through bug fixes and patches
- Play a key role in the architecture design and coordination with other architects to build a performant, scalable and reliable solution
- Drive the process and quality improvement in SDLC management
Design and develop the industry leading ServiceNow platform on conversational interface
- Develop across the full stack of Web technologies – Java, JavaScript, AngularJS, React, HTML, CSS, and SQL
- Work in a scrum-based agile development process which plans and builds features targeted to a release
- Design and implement software that is simple, intuitive and easy to use that will allow application developers and customers to extend and customize the functionality to meet their specific business needs
- Translate requirements and mock-ups into fully functional features by working closely with business and product owners, and creative designers
- Collaborate with product managers and user experience designers to deliver delightful experiences
- Build rich, modern web and mobile native experiences that are accessible, progressive and responsive
- Integrate with various ML library and chatting clients (such as Web, Slack, MS Teams)
- Support customers through bug fixes and patches
- Play a key role in the architecture design and coordination with other architects to build a performant, scalable and reliable solution
- Drive the process and quality improvement in SDLC management
Qualifications
- Bachelor’s/master’s degree in Computer Science or related discipline
- 8-10 years of experience designing and building scalable reusable software components
- Expert level knowledge on JavaScript frameworks (e.g. NodeJS, ReactJS, Redux) and Java Web Application Framework
- Strong hands-on knowledge of JavaScript, Java, XML, HTML5 and CSS3, AJAX, WS/REST
- Passion for software development, debugging and problem-solving.
- Strong problem-solving, debugging skills and an aptitude for learning new technologies
- Solid understanding of data modeling and databases (MySQL preferred)
- Deep understanding of data structures, algorithms, object-oriented design, design patterns, and performance/scale considerations
- Strong written and verbal communication
- Must be comfortable with juggling multiple priorities with the ability to manage time effectively
- Lead and mentor less experienced engineers
- Experience developing on the ServiceNow platform and API’s
- Experience in developing chat/virtual agent applications.
- Expertise in unit and integration test automation
- Experience with relational databases: Oracle, MySQL MS SQLServer
- Familiarity with Unix shell
- Locations in San Diego CAand Santa Clara CA
Additional Information
ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.
If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at +1 (408) 501-8550, or[emailprotected]for assistance.
For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.
Vacancy expired!