Vacancy expired!
Technical Writer
5+ years technical writing experience in an (Infrastructure support environment preferred) Familiarity with Microsoft Project Ability to coordinate/communicate with multiple parties to plan cutovers and explain impacts of DFS migration Experience working with Service Now and Confluence Technical documentation for cloud migration, data flow, application migration is preferred Create product documentation for end users and system administrators Excellent verbal and written communication skills Ability to provide work samples Proven experience making technical content accessible to audiences with mixed levels of expertise Understanding of source control systems and maintaining multiple versions of content Experience working in ITIL/Scrum/Agile development environments Ability to obtain information through research, interviews, and experimentation Motivation and ability to be productive in a fast-paced, dynamic environment Self-direction, flexibility, and an eagerness to learn Familiarity with IT service management software (ITSM), PaaS, and SaaS Experience with programming or scripting languages (PowerShell, Java, JavaScript) Analyze current product documentation to determine usability and make improvements as indicatedContinuously improve documentation by responding to and incorporating feedback from customers and internal usersVacancy expired!