Job Description:
We are looking for a detail-oriented and personable Dental Front Office Administrator to join our team. As the first point of contact for our patients, you will play an essential role in creating a welcoming and efficient environment. The ideal candidate will have strong communication skills, experience handling dental insurance claims, and a commitment to delivering exceptional patient service.
Key Responsibilities:
Greet and assist patients in a friendly and professional manner as they enter the practice
Answer phones, respond to emails, and manage patient inquiries
Schedule and confirm patient appointments, optimizing the schedule for efficiency
Verify dental insurance coverage, benefits, and eligibility before appointments
Submit and process insurance claims, ensuring accuracy and timely follow-up
Handle insurance-related questions and explain coverage details to patients
Prepare and present patient financial estimates based on treatment plans and insurance coverage
Collect and record payments, handle billing, and track patient balances
Assist with check-in and check-out processes, ensuring a smooth patient experience
Maintain accurate and up-to-date patient records
Work closely with clinical staff to ensure efficient patient flow and scheduling
Maintain the cleanliness and organization of the front office
Qualifications:
Previous experience in a dental or medical office preferred
In-depth knowledge of dental insurance plans, terminology, and claim submission processes (required)
Proficiency with dental practice management software
Strong communication skills with the ability to explain insurance coverage and payment options clearly
Excellent organizational skills and attention to detail
Ability to multitask and handle a fast-paced work environment
Professional, patient-focused, and empathetic demeanor
Bilingual Spanish(preferred but not required)
Benefits:
Competitive pay based on experience
Paid time off (PTO) and holidays
Professional development and growth opportunities
Positive, supportive work environment
Please include desired hourly rate in response with resume